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HomeOnline CasinosGolden Star Casino Review
Golden Star Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Visit Casino
Payment methods
Show all (26)
  • Neteller
  • Skrill
  • PaysafeCard
  • Mastercard
  • VISA
  • Maestro
  • Bitcoin (BTC)
  • Bank transfer
Withdrawal limits
 per month
$60,000
 per week
$20,000
 per day
$10,000
Dama N.V.
Dama N.V.
2012
> $1,000,000
OverviewBonusesUser reviews76Safety Index explainedDiscussion19Payment methods26

Golden Star Casino Review

Our independent casino review team has taken a detailed look at Golden Star Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Golden Star Casino scored a High Safety Index of 8.2, which makes it a recommendable option for most players in terms of fairness and player safety. Read our Golden Star Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of Golden Star Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Golden Star Casino, we meticulously evaluated and analyzed the Terms and Conditions of Golden Star Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

According to our approximate calculation or collected information, Golden Star Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we know, no relevant casino blacklists include Golden Star Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

In our comprehensive review of all relevant aspects, Golden Star Casino has attained a High Safety Index of 8.2. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are aware, Golden Star Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Golden Star Casino.

Golden Star Casino Terms and Conditions

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Golden Star Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Golden Star Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We have found no relevant complaints about this casino.

Golden Star Casino user feedback and reviews

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Golden Star Casino has a Great User feedback score based on the 76 user reviews in our database. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Golden Star Casino company data and licenses

Golden Star Casino is owned by Dama N.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.

Golden Star Casino holds licenses issued by licensing authorities in these countries or regions: Curaçao (Curaçao Gaming Control Board), Estonia.

Win and withdrawal limits, payment options

Golden Star Casino accepts deposits via 26 payment methods. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Maestro, Bitcoin (BTC), Bank transfer, Interac, iWallet, Rapid Transfer, Revolut, USD Coin (USDC), Dogecoin (DOGE), Ethereum (ETH), Jetonbank, MiFinity, Tether (USDT), CashtoCode, SkinsBack, Ripple (XRP), Google Pay, Bitcoin Cash (BCH), Cardano (ADA), Tron (TRX), Litecoin (LTC).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 10,000 per day No win limit
EUR 20,000 per week
EUR 60,000 per month
USD 10,000 per day
USD 20,000 per week
USD 60,000 per month
NOK 100,000 per day
NOK 200,000 per week
NOK 600,000 per month
CAD 15,000 per day
CAD 30,000 per week
CAD 90,000 per month
AUD 15,000 per day
AUD 30,000 per week
AUD 90,000 per month
BRL 50,000 per day
BRL 100,000 per week
BRL 300,000 per month
INR 850,000 per day
INR 1,700,000 per week
INR 5,100,000 per month
JPY 1,200,000 per day
JPY 2,400,000 per week
JPY 7,200,000 per month
KRW 13,000,000 per day
KRW 26,000,000 per week
KRW 78,000,000 per month
NZD 15,000 per day
NZD 30,000 per week
NZD 90,000 per month
PLN 45,000 per day
PLN 90,000 per week
PLN 240,000 per month
VND 250,000,000 per day
VND 500,000,000 per week
VND 1,500,000,000 per month
ZAR 175,000 per day
ZAR 350,000 per week
ZAR 900,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Golden Star Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes24/7
Italian Yes No No
French Yes No No
Dutch No Yes Yes24/7
Estonian Yes No No
Arabic Yes No No

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Golden Star Casino, account management, withdrawal process, etc. We would say Golden Star Casino has an average customer support based on the responses we have received during our testing.

Golden Star Casino slots and casino games

Golden Star Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 127 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Realistic Games, High 5 Games, Genesis Gaming, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Jelly, PearFiction Studios, Old Skool Studios, Turbo Games, Platipus, Slotopia, Trusty Gaming, Mancala Gaming, Boomerang Studios, All For One Studios (ALL41), Flatdog, Reevo, Bitpunch, Mascot Gaming, Triple Edge Studios, Amusnet, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Atomic Slot Lab, 100HP Gaming, Neon Valley Studios, OctoPlay, HungryBear, Iconic21 (BETER Live), Pulse 8 Studios, AvatarUX, Peter & Sons, Live88, Kitsune Studios, 3 Oaks Gaming, Games Global, Reel Web (Playtech), Golden Rock Studios, Stormcraft Studios, 4ThePlayer, Spin Fury Gaming, AceRun, Smartsoft Gaming, Swintt, Win Fast, SpinOn, Slingshot Studios, Backseat Gaming, Skillzzgaming, Bulletproof Games, Reflex Gaming, BF Games, Ace Roll, Spribe, Fortune Factory Studios, Gamomat, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Foxium, Champion Studio, Onlyplay, Crazy Tooth Studio, Oryx Gaming, Nucleus Gaming, VoltEnt, Switch Studios, Gamebeat, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Just For The Win, InOut, Clawbuster, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Speedy Tomatoes, Ka Gaming.

Bonuses and codes offered by Golden Star Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 7 bonuses from Golden Star Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our Golden Star Casino bonuses page.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (26)
  • Neteller
  • Skrill
  • PaysafeCard
  • Mastercard
  • VISA
  • Maestro
  • Bitcoin (BTC)
  • Bank transfer
Withdrawal limits
 per month
$60,000
 per week
$20,000
 per day
$10,000

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (6)
English customer support
All languages (3)
English live chat
All languages (3)

Game providers

Show all (127)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Big Time Gaming
  • ELK Studios

Casino screenshots

Golden_Star_Casino_homepage_desktop
Golden_Star_Casino_game_gallery_desktop
Golden_Star_Casino_promotions_desktop
Golden_Star_Casino_homepage_mobile
Golden_Star_Casino_game_gallery_mobile
Golden_Star_Casino_promotions_mobile

Positives

  • Offers interesting promotions and tournaments
  • Multiple currencies in one account
  • Bitcoin accepted
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Not all payment methods are available for all countries

Interesting facts

  • Monthly withdrawal limit is 5000 EUR for players from Estonia and Finland
  • Medium sized international casino
  • Casino uses a chatbot for customers' interaction
Casino Bonuses

Golden Star Casino bonuses

Browse all bonuses offered by Golden Star Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (76)

User reviews of Golden Star Casino

This is a place to share experience with Golden Star Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Great

Rated by 76 users

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Write a review
Casino Guru
We want players to understand gambling.
• 6 months ago
Very good casino with many game providers! The casino site and games run smoothly! The bonus and bonus terms are very good! Many deposit and withdrawal methods! The chat is also very good and friendly!
  • Many game providers
  • Friendly live chat
  • Bonus offers
  • Payout up to 48 hours
Golden Star Casino
Dear ferenzano,
Thank you for taking the time to share your experience with us.

Best regards,
Golden Star Casino
• 7 months ago
Everything about the website is algood


























  • Fast withdrawal
  • Awesome games
  • Slow website
Golden Star Casino
Hi, Bubzwst🥰

Thank you so much for your kind words! We're really happy to hear that everything about the website is all good☺️ We’ve worked hard to create a smooth and enjoyable experience, so it truly means a lot to know that it's working well for you. Wishing you the best of luck on your next game! 💰🫰

Best regards,
Golden Star Casino
• 8 months ago
Lots of good games too choose from. Fast withdrawal. Lots of bonuses to choose from.
  • Good selection of games
Golden Star Casino
Hi, benson16287😍

Thanks so much for your awesome feedback! We're really glad to hear you're enjoying the wide selection of games - we work hard to bring in the best titles so there’s always something new to try🎲 It’s great to know our fast withdrawals and variety of bonuses are hitting the mark too. We’re all about making your experience fun, rewarding, and hassle-free. If you ever have suggestions or need support, we’re always here to help🤎

Best regards,
Golden Star Casino
• 8 months ago
**Golden Star Casino Review**

Golden Star Casino offers an exciting online gaming experience that caters to both new and seasoned players ensuring there's something for everyone. One of the standout features of Golden Star Casino is its generous welcome bonus and ongoing promotions. The casino also supports multiple payment methods, making deposits and withdrawals convenient and secure. Customer support is readily available, with a responsive team that can assist with any inquiries. Whether you're looking to spin the reels or try your luck at the tables, Golden Star Casino is worth a visit.
  • Fast and efficient customer support
Golden Star Casino
Hi, artika🥰

Wow - thank you for the amazing feedback! We're thrilled that you’re enjoying your time at Golden Star Casino. From our generous welcome bonus to the variety of games and responsive support team, we’re all about delivering a five-star experience💫🚀 Keep an eye out for more exciting promotions and new games coming your way. Good luck and have fun💸🌟

Best regards,
Golden Star Casino
• 8 months ago
Really nice casino with a big amount of games. You get a personal vip manager here. He answered really quick. The payments get credited very fast
Golden Star Casino
Hi, daveseliger82☺️

Thank you so much for taking the time to share your experience! We're truly thrilled to hear you're enjoying our large selection of games—it’s something we take great pride in, and we’re always working to add even more variety to keep things exciting🎮 It's also fantastic to hear that your personal VIP manager has been responsive and helpful. We believe in offering a personalized touch and making sure our players feel truly looked after. And of course, fast and smooth payments are a top priority for us—we’re glad that’s been your experience.💫🚀

If there’s anything else we can do to make your time with us even better, don’t hesitate to reach out🤎

Best regards,
Golden Star Casino
• 8 months ago
The casino is great very easy to use and navigate. Great help from the support staff as well
  • Great fun!
  • Fast withdrawl
  • Not enough no deposit bonus
Golden Star Casino
Hi, NateDogg0103🥰

Thank you so much for your wonderful review! We're absolutely delighted to hear that you found the casino easy to use and navigate—creating a smooth and enjoyable experience for our players is something we’re truly passionate about💫🚀 It’s also fantastic to know that our support staff was able to assist you effectively. We take great pride in providing fast, friendly, and helpful customer service whenever it’s needed🤗 We hope you continue to have an amazing time, and we’re always here if you need anything. Wishing you tons of luck and big wins ahead!💰🫰

Best regards,
Golden Star Casino
• 8 months ago
Absolute bliss to work with, when i needed something done customer support were awesome
  • Friendly customer support
  • Amazing bonuses
  • Fast withdrawal
Golden Star Casino
Hi, xmsbadst🥰

Thank you for taking the time to share your experience! We’re so happy to know that our friendly customer support and fast withdrawals were able to meet your expectations😊 And of course, it’s awesome to hear that the bonuses added to your enjoyment. We truly appreciate your feedback and look forward to assisting you again🤎

Best regards,
Golden Star Casino
• 8 months ago
I enjoy that that game has a lot of fun content. Good game selection, friendly customer service.
  • Fast withdrawal
  • More games !
Golden Star Casino
Hi, joeysaleh403 🥰

Thank you for the awesome review! We're so happy you’re enjoying the variety of games and our customer service💫🚀 Your feedback inspires us to keep working hard to bring you the best experience possible🤎

Best regards,
Golden Star Casino
• 9 months ago
I can only say positive things so far, playing on the site is fun, there is a good selection of games. The only personal drawback is that I cannot pay via paysafe but that is just my personal opinion
  • Good game selection
  • No deposit with paysafe
Golden Star Casino
Hey KKennoo00, thanks for the great feedback! 🎰🌟

We’re glad to hear you’re having fun and enjoying the game experience! 🚀 We understand that deposit options are important, and we’re always looking for ways to improve.

Hope you keep having a great time — wishing you plenty of lucky spins and big wins ahead! 🍀💸

Kind regards,
Golden Star Casino Team
• 9 months ago
I think the casino is great, there are lots of games and a wide range of bonus offers and tournaments. The support is very friendly and helpful. Sometimes I get good bonuses. I haven't been able to make a withdrawal yet.
  • very good
  • 20 euros could be less
Golden Star Casino
Hey bsf833, appreciate you sharing your experience! 🎰

Great to hear you're enjoying the variety of games, tournaments, and bonuses! Our team always strives to provide friendly and helpful support, so it’s awesome to know that stood out for you. 🚀

We appreciate your feedback on the deposit limit — player feedback helps us improve. Wishing you the best of luck on your next game! 🍀💰

Kind regards,
Golden Star Casino Team
• 10 months ago
I think the casino is great, there are lots of games and a wide variety of bonus offers and tournaments. There is something for everyone. The support team is just great, very friendly and extremely helpful
  • Super support
  • From 20 euro minimum deposit
Golden Star Casino
Hello KasiaB165, thanks for the awesome feedback! 🎰🌟

We’re thrilled to hear you’re loving the game selection, bonuses, and tournaments — there’s always something exciting happening! 🚀 And our support team will be happy to know they made a great impression.

Wishing you lots of luck and big wins ahead! 🍀💸 Hope to see you back for more thrilling games! 🎰

Kind regards,
Golden Star Casino Team
• 10 months ago
I was able to deposit in all sorts of ways and the selection of games is large. The support is very friendly and helpful. I occasionally get good bonuses. I have not been able to make a withdrawal yet.
  • Good bonuses
  • layout
Golden Star Casino
Hey dominicburkhardt1981, thanks for the kind words! 🎰

We’re glad you’re enjoying the casino experience, from the deposit options to the friendly support team. 🚀 Hopefully, it won’t be long before you hit that big win!

Wishing you the best of luck on your next game! 🍀💸 See you back soon for more exciting moments!

Best regards,
Golden Star Casino Team
• 1 year ago
I had a really enyoyable time at this casino.
Luck was on my side and played on and off over a couple of days with my balance going up and down with some really good wins.

When I wanted to witdraw they requested the usual documents and I was verified in no time.

Unfortunately my deposit method was not available to use for withdrawal. Even though the limited withdrawal options was a bit of let down, the service from the support staff made up for it. All my mails were promptly replied to. I was never left in the dark.
My Withdrawal request have now been submitted so holding thumbs that this will go as smooty as the rest.
Thank you Golden Star for great customer service.
  • Friendly customer support
  • Very helpfull staff
  • Smooth Verification
  • Withdrawal options are limited
Golden Star Casino
Hey LuckyMe247, thanks for your wonderful feedback! 🌟🎰

It’s great to hear that you had an enjoyable time playing and that luck was on your side! 🚀 We’re also glad that our support team was able to assist you quickly and keep you informed throughout the process.

We understand that limited withdrawal options can be a bit of a drawback, and we truly appreciate your patience. If you ever need assistance with a withdrawal, feel free to reach out to our support team — we’re here to help! 💬

Hope to see you back for more exciting games! 🎰

Best regards,
Golden Star Casino Team
• 1 year ago
So far I am very skeptical about this casino. Kyc was fine, but the casino seems to process withdrawals very slowly or not at all.
  • Many games
  • Tools for responsible gaming
  • Many deposit methods
  • Slow payout (they are only processed after 48 hours)
  • Payouts are delayed
Golden Star Casino
Hey Viktor1989, we appreciate you taking the time to share your experience. It’s great to hear that KYC went smoothly and that you’re enjoying the variety of games. 🎰🌟

We completely understand that withdrawal speed is a key factor in choosing a casino, and we never want our players to feel like they’re waiting too long. While some transactions require standard processing times, we’re always working to make payouts as fast and seamless as possible.

Your feedback is valuable, and we truly appreciate your patience. If you ever have any concerns, our support team is always here to assist. We hope to earn your trust and make your experience even better! 🍀💬

Best regards,
Golden Star Casino Team
• 1 year ago
I played there and won €800, which I then wanted to withdraw. The withdrawal was not processed for 3 days. However, my "VIP manager" promised me every day that the money would soon be in my account. 3 days later I deposited another €60 with Paysafe and my withdrawal was canceled again. Now I was supposed to upload a PDF with the Paysafe account.
So as soon as you win something, the player is only faced with obstacles. I'm excited to see when I'll see the money.
I will not pay another cent here.
I've been waiting for more than 7 days for a deposit of €36, and I accidentally forgot the XRP tag when making the transfer. I probably won't see the money again. I'll definitely look for another casino. There are so many providers that pay out winnings within minutes.
  • Very slow payouts
  • Eternal verification process
Golden Star Casino
Hey hanemannroman, we truly understand how frustrating this situation must be, and we’re really sorry for any inconvenience you’ve faced. We never want our players to feel like they’re encountering obstacles when withdrawing their winnings.

Processing times can sometimes take longer due to verification requirements, but we know how important it is for payouts to be as smooth and fast as possible. Your feedback is valuable, and we’re always working to improve.

If you still have any unresolved concerns, please don’t hesitate to reach out to our support team. We’ll do everything we can to assist you and make things right. 🎰💬🍀

Kind regards,
Golden Star Casino Team
• 1 year ago
I really enjoy playing in this casino, sometimes it's a bit difficult to get the payout, but most of the time everything works out.
  • good game selection
  • Payout sometimes a bit difficult
Golden Star Casino
Hey DaniDani, thanks for your feedback! 🎰🌟

We’re happy to hear you’re enjoying the game selection! 🚀 We understand that payouts can sometimes take a bit longer, but we’re always working to make the process as smooth as possible. If you ever need assistance, our support team is here to help!

Wishing you lots of luck and big wins ahead! 🍀💸

Best regards,
Golden Star Casino Team
• 2 years ago
Worst site I have been on. I Play On a few different sites and this site. I do not recommend to anyone. Even when you give them all your information to verify it’s you they reject it so you can’t withdraw your winnings. The customer support team take forever to help and don’t even help just keep asking the same questions or repeating themselves. They ask for information which is not even possible to get. I deactivated my account and will never use this site again. Don’t use
Golden Star Casino
Dear grainnewilmot,

Thank you for sharing your feedback with us. We're truly sorry to hear about your negative experience on our site. We apologize for any inconvenience you've encountered during the verification process.

Ensuring a smooth and efficient verification process is crucial, and we understand your frustration if it hasn't been handled properly. We'll investigate the issue and work on improving our verification procedures to prevent such occurrences in the future.

Regarding the customer support experience, we're disappointed to hear that our team didn't meet your expectations. We aim to provide prompt and helpful support, and it's concerning to learn that we fell short in this regard. We'll address the matter with our support team and make necessary improvements to ensure better communication and assistance in the future.

If you have any specific details or concerns you'd like to share with us regarding the requested information or any other aspect of your experience, please feel free to reach out to us. We value your feedback and take it seriously as we strive to enhance our services and address any shortcomings.

Best Regards,
Golden Star Casino Team
• 2 years ago
I have had a very good experience at Golden Star Casino!
I even mistyped my date of birth when I signed up, but when I won over €700 and wanted to withdraw the money, their live chat and support requested one thing and I uploaded it. the payment was made on the same day!!! Account was verified within a few hours :)
  • They have almost all providers
  • Fast verification
  • Many deposit methods
  • No self-exclusion in profile
Golden Star Casino
Dear Mika777,

Thank you for kind words!

We are delighted to hear that you had a positive experience at Golden Star Casino and that your payment was made quickly after verifying your account. Our team wants to be sure that our customers have the best possible experience with us, and we're glad that it was achieved in this case.

Congratulations on your winnings and we hope that you enjoy all of your future experience at Golden Star Casino!

Kind regards,
Golden Star Casino Team
• 2 years ago
I have registered with this Casino few years back, and played without bonus a game Tsai Shens Gift from Playtech provider beting 20 CAD and won free spin bonus round in first spin I won hold and win feature winning already about 240 CAD and I was disconnected, after opening the game there was not bonus or any money from it. I even filled complain at Askgamblers site after long time they decided to pay me 372 CAD, even that I had 240 CAD in very first spin and potential high win in next 5 free spins.
  • Great selection of games
  • Site looks nice
  • I closed my account
  • after steeling my money
Golden Star Casino
Dear Boss78,

Thank you for your feedback.

Our team apologizes for the inconvenience that you experienced. We understand that receiving your winnings promptly is of the utmost importance. We are glad the AskGamblers team helped resolve the issue for you and make sure that you received what was yours.

Thank you for informing us of this experience so that we can strive to improve our process for the future.

Kind regards,
Golden Star Casino Team
• 2 years ago
I'm afraid they do it the same for everyone, the payout is constantly being canceled and a new document requested, they don't want to pay out any winnings.. I'm curious if I'll get the money or how often they'll ask for a selfie! When you read here, it's always about the same thing.
Verification is definitely not possible due to selfies, they look for one excuse after another
  • Super smooth games and you win quite well
  • Payout and Verification
Golden Star Casino
Dear Biancale4,

Thanks for your review!

We're sorry to hear that you have been having difficulty cashing out your winnings. At our establishment we strive to create a fair and secure environment for all of our players and taking steps to verify your account is part of that process. We understand that it may be frustrating, but it is all part of our commitment to your safety.

If you have any additional questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.

Kind regards,
Golden Star Casino Team
• 3 years ago
I didn't play in that casino, I thought you would try it, but I read on several pages what the casino is like. So I decided not to play there because of the really low ratings of the players and that's why I gave a low rating myself, maybe it would be the best casino for me, but I'll never know, there are a lot of such casinos with a good bonus in the last five years, but it's a shame that only players invest and they get nothing. And that's how casinos get rich, good luck to everyone
Golden Star Casino
Dear Rile15,

Thank you for taking the time to leave your feedback.

Our team wants to assure you that we're taking steps to address the issues you referenced. We're committed to offering a fair and enjoyable environment for our players and we would appreciate another chance to show you what we are capable of offering.

Thank you again for your input!

Kind regards,
Golden Star Casino Team
• 3 years ago
please do me a favor and make real money you never see this even if you want to withdraw the minimum amount of 500€.
  • all just empty promises
  • the documents are not fully checked
  • there is no payout
Golden Star Casino
Dear Supimami,

Thank you for taking the time to review our site.

We apologize for the negative experience and any inconvenience this has caused. Our team takes customer feedback seriously, and is looking into your feedback to see what we can do to improve.

If you have any further questions or concerns, please do let us know.

Kind regards,
Golden Star Casino Team
• 3 years ago
juice shop! Verification for payment not or hardly executable! 10 different documents in all positions, selfies etc. Each time they are rejected for flimsy reasons eg one document is not enough. The main thing is not to pay out. Hands off!!!
  • Verification impossible!!
Golden Star Casino
Dear Lottenburger,

Thank you for taking the time to share your experience.

We sincerely apologize for any difficulty you have experienced with the verification process. Our team is constantly working to ensure that customers can use our service with ease. We have taken your feedback into serious consideration and will be taking measures to make the verification process less tedious.

Thanks again for bringing this to our attention.

Kind regards,
Golden Star Casino Team
• 3 years ago
The casino is ridiculous . They don't have the capacity to give the payout. On withdrawal they make so much of excuses. I have uploaded bank statement so many times still they kept asking me to upload again . At the last they blocked my account on the grounds of lame so they don't have to give the winnings. Dear golden star, God is watching and so is karma.
  • Doesn't gives the payout.
  • Makes lame excuses.
  • Fraud casino.
Golden Star Casino
Dear MardoCocaCola,

Thank you for bringing this to our attention.

Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.

Please do not hesitate to contact us if you have any further questions or concerns.

Kind regards,
Golden Star Casino Team
• 3 years ago
Account is not verified although all the necessary original documents have been submitted, so I find golden star completely ridiculous and should know what a bank statement means in Germany
  • Online banking proof is rejected
  • Account statement is rejected
  • Online banking proof with deposit and name from online banking will be rejected
Golden Star Casino
Dear MardoCocaCola,

Thank you for bringing this to our attention.

Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.

Please do not hesitate to contact us if you have any further questions or concerns.

Kind regards,
Golden Star Casino Team
• 3 years ago
After my withdrawal request was not accepted 3 times because my account was not verified (this was anything but easy), I made another withdrawal request, which was still not processed after 2 days. VIP does not help, it is answered with ready-made texts, which says that the payment is being processed and you should wait for an e-mail from the finance department. According to the terms and conditions, the request should take a maximum of 24 hours to be processed. Quick update: it's now 64 hours and my withdrawal hasn't been processed yet.
  • good games
  • Paying out takes a long time
Golden Star Casino
Dear Diseydel68,

We apologize for the inconvenience and delay in transaction processing. Our team is committed to delivering improved service and we are sorry that we did not meet your expectations in this case. We understand how important and urgent these transactions can be and we are always doing our best to process such requests in a timely manner.

Much appreciation for your feedback. It will be taken into account and we will make changes that reflect our goals of delivering excellent service. Thanks for bringing this to our attention.

Kind regards,
Golden Star Casino Team
• 3 years ago
Payout was not even checked after 3 days. VIP doesn't help, always means just waiting. The request should take a maximum of 24 hours to be processed
  • good games
  • Withdrawal request takes time
Golden Star Casino
Dear Annyma,

Thank you for your feedback!

It is a pity that such a perception regarding the casino has arisen. However, we are glad that you find our games exciting!

However, it should be noted that once the withdrawal is confirmed, further processing depends on the payment method used. The following notice is based on the Casino's Terms and Conditions --> Withdrawal Policy: The date of receipt of funds to the player's account outside the casino depends solely on the banks and payment systems to whose accounts the withdrawn funds are transferred. Your VIP manager is apparently right. We believe you can rely on him and exercise patience while you wait for your funds to be credited :)

Any other questions, please feel free to contact us, we work 24/7!

Kind regards,
Golden Star Casino Team
Safety Index explained

Safety Index of Golden Star Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Star Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    Read more
  • Winnings may be forfeited if card counting strategies are detected
    T&C copied from the casino's website (in English):
    Read more

Complaints about Golden Star Casino and related casinos

(36)
36All1Opened0Unresolved18Resolved17Rejected

Complaints directly about Golden Star Casino

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