We've thoroughly reviewed Golden Star Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, Golden Star Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We have found no relevant complaints about this casino.
Warning: Golden Star Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
Golden Star Casino appears on 3 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's previous owner, or because some other applicable reasons.
As we already mentioned, Golden Star Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
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(30)
Payment methods (30)
Withdrawal limits
per month
$60,000
per week
$20,000
per day
$10,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
Crash games
All games (15)
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(5)
All website languages
EnglishFrenchGermanItalianArabic
English customer support
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(3)
All customer support languages
EnglishGermanRussian
English live chat
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(3)
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EnglishGermanRussian
Game providers
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(53)
Game providers (53)
CASINO SCREENSHOTS
Positives
Good selection of game providers
Bitcoin accepted
Massive selection of games including wide variety of live dealer games
Negatives
Fees for some deposit and withdrawal methods
Not all payment methods are available for all currencies
Interesting facts
Casino uses a chatbot for customers' interaction
Live chat support uses the auto-translate feature for some languages
Deposits need to be wagered 3x before a withdrawal is requested
Browse all bonuses offered by Golden Star Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(45)
User reviews of Golden Star Casino
This is a place to share experience with Golden Star Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Worst site I have been on. I Play On a few different sites and this site. I do not recommend to anyone. Even when you give them all your information to verify it’s you they reject it so you can’t withdraw your winnings. The customer support team take forever to help and don’t even help just keep asking the same questions or repeating themselves. They ask for information which is not even possible to get. I deactivated my account and will never use this site again. Don’t use
Golden Star Casino
Dear grainnewilmot,
Thank you for sharing your feedback with us. We're truly sorry to hear about your negative experience on our site. We apologize for any inconvenience you've encountered during the verification process.
Ensuring a smooth and efficient verification process is crucial, and we understand your frustration if it hasn't been handled properly. We'll investigate the issue and work on improving our verification procedures to prevent such occurrences in the future.
Regarding the customer support experience, we're disappointed to hear that our team didn't meet your expectations. We aim to provide prompt and helpful support, and it's concerning to learn that we fell short in this regard. We'll address the matter with our support team and make necessary improvements to ensure better communication and assistance in the future.
If you have any specific details or concerns you'd like to share with us regarding the requested information or any other aspect of your experience, please feel free to reach out to us. We value your feedback and take it seriously as we strive to enhance our services and address any shortcomings.
I have had a very good experience at Golden Star Casino! I even mistyped my date of birth when I signed up, but when I won over €700 and wanted to withdraw the money, their live chat and support requested one thing and I uploaded it. the payment was made on the same day!!! Account was verified within a few hours :)
Ich habe sehr gute Erfahrung in Golden Star Casino gemacht! Ich habe sogar bei der Anmeldung mich beim Geburtsdatum vertippt gehabt aber als ich über 700€ gewonnen habe und das Geld Auszahlen wollte, hat deren Live Chat und support eine Sache gefordert und ich habe es hochgeladen . schon an dem Selben Tag erfolgte die Auszahlung!!! Account war innerhalb von wenigen Stunden verifiziert :)
They have almost all providers
Sie haben Fast Alle Anbieter
Fast verification
Schnelle Verifizierung
Many deposit methods
Viele Einzahlungsmethoden
No self-exclusion in profile
Kein Selbstausschluss im Profil drin
Golden Star Casino
Dear Mika777,
Thank you for kind words!
We are delighted to hear that you had a positive experience at Golden Star Casino and that your payment was made quickly after verifying your account. Our team wants to be sure that our customers have the best possible experience with us, and we're glad that it was achieved in this case.
Congratulations on your winnings and we hope that you enjoy all of your future experience at Golden Star Casino!
I have registered with this Casino few years back, and played without bonus a game Tsai Shens Gift from Playtech provider beting 20 CAD and won free spin bonus round in first spin I won hold and win feature winning already about 240 CAD and I was disconnected, after opening the game there was not bonus or any money from it. I even filled complain at Askgamblers site after long time they decided to pay me 372 CAD, even that I had 240 CAD in very first spin and potential high win in next 5 free spins.
Great selection of games
Site looks nice
I closed my account
after steeling my money
Golden Star Casino
Dear Boss78,
Thank you for your feedback.
Our team apologizes for the inconvenience that you experienced. We understand that receiving your winnings promptly is of the utmost importance. We are glad the AskGamblers team helped resolve the issue for you and make sure that you received what was yours.
Thank you for informing us of this experience so that we can strive to improve our process for the future.
I'm afraid they do it the same for everyone, the payout is constantly being canceled and a new document requested, they don't want to pay out any winnings.. I'm curious if I'll get the money or how often they'll ask for a selfie! When you read here, it's always about the same thing. Verification is definitely not possible due to selfies, they look for one excuse after another
Ich befürchte die machen das bei allen gleich , andauernd wird die Auszahlung storniert und ein neues Dokument angefordert, die wollen keine Gewinne auszahlen.. bin gespannt ob ich das Geld bekomme oder wie oft sie noch ein Selfie anfordern! Wenn man hier liest geht es immer um das gleiche. Die Verifizierung ist definitiv aufgrund von Selfies nicht möglich , sie suchen eine Ausrede nach der anderen
Super smooth games and you win quite well
Super flüssige Spiele und man gewinnt recht gut
Payout and Verification
Auszahlung und Verifizierung
Golden Star Casino
Dear Biancale4,
Thanks for your review!
We're sorry to hear that you have been having difficulty cashing out your winnings. At our establishment we strive to create a fair and secure environment for all of our players and taking steps to verify your account is part of that process. We understand that it may be frustrating, but it is all part of our commitment to your safety.
If you have any additional questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
I didn't play in that casino, I thought you would try it, but I read on several pages what the casino is like. So I decided not to play there because of the really low ratings of the players and that's why I gave a low rating myself, maybe it would be the best casino for me, but I'll never know, there are a lot of such casinos with a good bonus in the last five years, but it's a shame that only players invest and they get nothing. And that's how casinos get rich, good luck to everyone
Nisam igrao u tom kazinoju, mislijo sam da bi probao ali sam pročitao na više stranica kakav je kazino. Tako da sam odlučijo da ne igram tu zbog stvarno vrlo slabih ocijena igrača i zato sam i sam dao slabu ocijenu, možda bi mi bijo najbolji kazino ali nikada neču znati, takvih kazinoja sa dobrim bonusom je zadnih pet godina mnogo ali šteta što samo igrači ulaže a ne dobijsju ništa. I tako se kazinji bogate, sretno svima
Golden Star Casino
Dear Rile15,
Thank you for taking the time to leave your feedback.
Our team wants to assure you that we're taking steps to address the issues you referenced. We're committed to offering a fair and enjoyable environment for our players and we would appreciate another chance to show you what we are capable of offering.
Thank you again for your input!
Kind regards, Golden Star Casino Team
Supimami
Unregistered user
• 1 year ago
please do me a favor and make real money you never see this even if you want to withdraw the minimum amount of 500€.
bitte macht mir ein gefallen und macht ein echtgeld ihr sieht das nie selbst wenn ihr der min. betrag von 500€ auszahlen wollt.
all just empty promises
alles nur leere versprechungen
the documents are not fully checked
die dokumenten werden nicht fertig geprüft
there is no payout
es kommt nicht zu einer auszahlung
Golden Star Casino
Dear Supimami,
Thank you for taking the time to review our site.
We apologize for the negative experience and any inconvenience this has caused. Our team takes customer feedback seriously, and is looking into your feedback to see what we can do to improve.
If you have any further questions or concerns, please do let us know.
Kind regards, Golden Star Casino Team
Lottenburger
Unregistered user
• 1 year ago
juice shop! Verification for payment not or hardly executable! 10 different documents in all positions, selfies etc. Each time they are rejected for flimsy reasons eg one document is not enough. The main thing is not to pay out. Hands off!!!
Saftladen! Verifizierung zwecks Auszahlung nicht oder kaum ausführbar! 10 verschiedene Dokumente in sämtlichen Stellungen, Selfies usw. Jedesmal wird abgelehnt unter fadenscheinigen Gründen z.B. ein Dokument ist nicht gerade genug. Hauptsache nicht auszahlen ist die Devise. Finger weg!!!
Verification impossible!!
Verifizierung unmöglich!!
Golden Star Casino
Dear Lottenburger,
Thank you for taking the time to share your experience.
We sincerely apologize for any difficulty you have experienced with the verification process. Our team is constantly working to ensure that customers can use our service with ease. We have taken your feedback into serious consideration and will be taking measures to make the verification process less tedious.
The casino is ridiculous . They don't have the capacity to give the payout. On withdrawal they make so much of excuses. I have uploaded bank statement so many times still they kept asking me to upload again . At the last they blocked my account on the grounds of lame so they don't have to give the winnings. Dear golden star, God is watching and so is karma.
Doesn't gives the payout.
Makes lame excuses.
Fraud casino.
Golden Star Casino
Dear MardoCocaCola,
Thank you for bringing this to our attention.
Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.
Please do not hesitate to contact us if you have any further questions or concerns.
Account is not verified although all the necessary original documents have been submitted, so I find golden star completely ridiculous and should know what a bank statement means in Germany
Konto wird nicht verifiziert obwohl alle nötigen Dokumente in Orginal eingereicht worden sind deswegen finde ich golden Star komplett lächerlich und sollte mal wissen was ein Kontoauszug in Deutschland bedeutet
Online banking proof is rejected
Online Banking Nachweis wird abgelehnt
Account statement is rejected
Kontoauszug wird abgelehnt
Online banking proof with deposit and name from online banking will be rejected
Online Banking Nachweis mit der Einzahlung und Name vom online Banking wird abgelehnt
Golden Star Casino
Dear MardoCocaCola,
Thank you for bringing this to our attention.
Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.
Please do not hesitate to contact us if you have any further questions or concerns.
After my withdrawal request was not accepted 3 times because my account was not verified (this was anything but easy), I made another withdrawal request, which was still not processed after 2 days. VIP does not help, it is answered with ready-made texts, which says that the payment is being processed and you should wait for an e-mail from the finance department. According to the terms and conditions, the request should take a maximum of 24 hours to be processed. Quick update: it's now 64 hours and my withdrawal hasn't been processed yet.
Nachdem meine Auszahlungsanfrage 3 mal nicht akzeptiert wurde , da mein Konto noch nicht verifiziert war ( dieses war alles andere als einfach )habe ich erneut eine Auszahlungsanfrage gestellt diese wurde nach 2 Tagen immer noch nicht bearbeitet . VIP hilft nicht weiter , es wird mit vorgefertigten Texten geantwortet , in denen steht , das die Auszahlung gerade bearbeitet wird und man soll auf e Mail von der finanzabteilung warten. Die Anfrage sollte laut Geschäftsbedingungen max. 24 Stunden dauern bis sie bearbeitet wird. Kurzes Update: jetzt sind 64 Stunden vergangen und meine Auszahlung wurde noch nicht bearbeitet.
good games
Gute Spiele
Paying out takes a long time
Die Auszahlung dauert sehr lange
Golden Star Casino
Dear Diseydel68,
We apologize for the inconvenience and delay in transaction processing. Our team is committed to delivering improved service and we are sorry that we did not meet your expectations in this case. We understand how important and urgent these transactions can be and we are always doing our best to process such requests in a timely manner.
Much appreciation for your feedback. It will be taken into account and we will make changes that reflect our goals of delivering excellent service. Thanks for bringing this to our attention.
Payout was not even checked after 3 days. VIP doesn't help, always means just waiting. The request should take a maximum of 24 hours to be processed
Auszahlung wurde nach 3 Tage noch nichtmal überprüft. VIP hilft nicht weiter heißt immer nur warten. Die Anfrage sollte max. 24 Stunden dauern bis sie bearbeitet wird
good games
Gute Spiele
Withdrawal request takes time
Auszahlungsanfrage dauert
Golden Star Casino
Dear Annyma,
Thank you for your feedback!
It is a pity that such a perception regarding the casino has arisen. However, we are glad that you find our games exciting!
However, it should be noted that once the withdrawal is confirmed, further processing depends on the payment method used. The following notice is based on the Casino's Terms and Conditions --> Withdrawal Policy: The date of receipt of funds to the player's account outside the casino depends solely on the banks and payment systems to whose accounts the withdrawn funds are transferred. Your VIP manager is apparently right. We believe you can rely on him and exercise patience while you wait for your funds to be credited :)
Any other questions, please feel free to contact us, we work 24/7!
Kind regards, Golden Star Casino Team
Sehr geehrte Annyma,
Vielen Dank für Ihre Rückmeldung!
Es ist schade, dass eine solche Wahrnehmung in Bezug auf das Casino entstanden ist. Allerdings freuen wir uns, dass Sie unsere Spiele für spannend halten!
Es ist jedoch zu beachten, dass nach der Bestätigung der Auszahlung die weitere Bearbeitung von der verwendeten Zahlungsmethode abhängt. Der folgende Hinweis basiert auf den Allgemeinen Geschäftsbedingungen des Casinos --> Auszahlungsrichtlinie: Das Datum des Geldeinganges auf das Spielerkonto außerhalb des Casinos hängt ausschließlich von den Banken und Zahlungssystemen, auf deren Konten das abgehobene Geld überwiesen wird, ab. Ihr VIP-Manager hat offenbar recht. Wir glauben, dass Sie sich auf ihn verlassen können und sich in Geduld üben sollten, während Sie darauf warten, dass Ihre Gelder gutgeschrieben werden :)
Bei weiteren Fragen können Sie sich gerne an uns wenden, wir arbeiten rund um die Uhr!
Mit freundlichen Grüßen, Golden Star Casino-Team
Safety Index explained
Safety Index of Golden Star Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Star Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.4/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Complaints about Golden Star Casino and related casinos (26)
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