The German player played the Coin Flip game and although their winning choice came up 15 times, they did not receive the winnings.
Freedom Casino - Player didn't receive game winnings.
Amount: €217
Freedom Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Dear Sir/Madam,
On 28/07/23 at 22:37:20 UTC, I participated in the Crazy Time, Coin Flip game. I had placed approximately 14€ on the Coin Flip and this was clear throughout the round. It's not like my bet was retracted. Subsequently, "red" came up 15 times.
However, I did not then receive the winnings!
Automatic translation:
Public
Public
9 months ago
Hello eurogalaxy85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
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9 months ago
Dear eurogalaxy85,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Dear eurogalaxy85,
As your last post does not seem to be relevant to the case and there was no additional information forwarded to my e-mail address regarding this case, we will be closing the complaint as rejected. Feel free to forward the requested evidence to nikolas.b@casino.guru if you wish to reopen the complaint again.
Best regards,
Nick
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