Reactivation after permanent self-exclusion

Good morning, my doubt is the following.

I was reactivated after permanent self-exclusion without having requested it. However, the 6-month deadline had elapsed.

Is it possible to remove a self-exclusion without the player requesting it?

Since reactivation is also transversal, I'm trying to understand which site reactivated me, but everyone tells me it was done on another platform. I am registered on the main Italian AAMS sites

Any similar experiences?

Good morning. May I ask which casino in particular has reactivated your account, please? In my opinion, this should never happen if you have requested a permanent self-exclusion at the casino or even at the sister casinos.🤷‍♀️

If you feel that you need our complaint team to intervene, please let us know and we will try to help you with this situation. We'll wait for your reply here.

Good morning Romi, this is exactly the point, I'm not sure who did it.

Let me explain better, having spoken with the assistance of many sites. Everyone agrees on the start date of the self-exclusion (11-15-2021) and its end (September 2022) but everyone tells me that the request was made to another dealer.

Only one site (bwin) told me that they ended their self-exclusion on 05-16-2022 (exactly 6 months after it started) but I don't have proof that it was them and they don't want to send me evidence. The complication is that I no longer access the email address I had associated with the accounts

As I was saying, all other sites agree with the end of self-exclusion in September 2022

I think the first step is to understand (perhaps from adm?) who terminated my self-exclusion, or ask Bwin for a trace of my revocation request which I am sure I did not do though

Thanks again

As far as the Complaints team is concerned, absolutely yes

Just for an update, I recovered the email and I have no communication regarding reactivation of the account

Hello, and thank you for your posts.

This is really a messy situation, as I could say, and I am really sorry that you got into this.

You could try to contact our complaint tram, even though I am not quite sure that they will be able to assist you, to tell you the truth. I do not want to give any hopes, really. Try to send an email to complaints@casino.guru describing your issue, and hopefully the team will be able to assist you. Let us know, please, how you went.🙏

Hi I understand your frustration bro everything will be fine!

I have one tip and that is if you respond to a certain player, you can use the "reply" button, because it will notify him that you have answered him and in some cases if the situation requires it you can reduce the time frame for the response. But as I said this is just a recommendation. 🙂

Hello, I am asking you to close my casinoguru account. Thanks a lot.

No problem at all. Your account is permanently closed now. Stay well.

Ok thanks for the suggestion, now I will know. Sorry :(

There's nothing to apologize for, it was just an idea if you're replying to someone specific. 

Besides, have you ever had a problem with self-exclusion ?