ForumResponsible GamblingGratoWin - Promoter of compulsive gambling

GratoWin - Promoter of compulsive gambling

9 months ago by Dezanove19
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3858 views 3 replies |
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9 months ago

Hello,


The casino so highly rated by CasinoGuru promotes compulsive gambling!


I asked for self-exclusion due to gambling addiction and look what I received:


file


Automatic translation:
Dezanove19
8 months ago

Hello,

I'm quite convinced you are familiar with the complaint feature. So, please submit one.

You know, we just can't change a casino's safety index solely based on one screenshot. 🤷‍♀️

Can you also show your initial request, please? I bet it's useful to see the whole associated communication, at least. In my opinion, this is a rather standard automatic response. Thus, I'd like to see what happened just before this "offer". Thank you.


Edited by author 8 months ago
8 months ago

Hello,


GratoWin, after speaking with them, returned my money.


You can close! Once again, Casino Guru did NOTHING!

Automatic translation:
Dezanove19
8 months ago

Great, I'm excited with you. 

However, it is not clear to me why we should do something in this case when you have not had any complaint filed ?

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