Hello,
I would say that it's quite normal that the casino tries to compensate for your losses especially if you ask your account to be closed.
If you mentioned gambling issues, however, that would be a different case! If you feel like you are addicted, always let the casino knows.
If you need help, kindly go through this article about responsible gambling.
I'm sorry but this is truly a matter of exact expression. Whenever you like to close your account due to a gambling problem - gambling addiction, you simply must write it down exactly like this.
This is the safest way, I would say that no one else can know what you mean exactly.
I guess it depends on the casino, but if something really happens, it's good to inform the relevant institutions.
May I know which relevant institutions you have in mind?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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