Have they processed them and you've been paid out?
The same will happen to me. They absolutely hate customers that gamble - it's seen as reckless. An banks don't like reckless. They want money sat in your account all the time.
A good new bank is zopa!
I had 15k in charge backs over 4 disputes and they've been super helpful. They're very anti fraud, so if you can prove it's fraud they pay you within a couple days.
Obviously if you need to be careful dispute everything, certainly without any valid reason ,- if they ask for the money back at any point before it's case closed it's guna be a big red flag against you opening new banks.
The curaco gambling vibe ATM with alot of UK players having to play on their sites due to self exclusions here is ABIT of a 50/50 - they operate with no license and allow UK players. Then now an agen take the absolute piss for payments. So they make charge backs pretty easy in that sense.
Every single time I play on a site I screenshot absolutely everything that could build a strong case of needed. Withdrawal logs, chat logs, changes in URLs they use, incoming and outgoings merchants.
You always need as much information as possible.
Don't forget, if a site then blocks your account. Go on the live chat, ask for your transaction log (even if you already have it) they'll refuse to give it you most often.
This will then help strengthen your case to say well look - my deposits don't even match up or they are different amounts ect.
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