Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 646)

As I say read through the forum. Find out what the company sells and submit a claim on the basis - services/goods not received. This way explains you authorised the payments but didn't receive your purchases. Make sure you get your head around it first before submitting anymore disputes. The banks are very inconsistent so what might work for one bank won't necessarily work for another.

I’ve also seen on this forum that, according to sources from the FOS, it’s completely acceptable to reopen a case if the circumstances have changed. For example, if your original claim was declined because it was submitted under the wrong MCC/gambling etc, you’re within your rights to reopen it under a different reason such as goods not received. In reality both are valid, unfortunately the banks haven't fully cottoned on to unlawful operations going on. Or theres too many bots working in the banks that automatically decline anything once they register the word gambling. I don't think it'll be long before the banks put things right though as it seems to be picking up a bit in the media lately - Visa mastercard etc are coming under a lot of scrutiny.

keep me posted if you get successful

Send detail to your local MP as well. Keep the personal information out of it but if banks are declining chargebacks because of the word "gambling" then it needs to be put in the public eye.

Will do mate. I won't hear back from Mastercard but my bank will hear from the acquiring bank if anything happens.

Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.

Same here with Chase. Now with FOS.

In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one

As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.

Need to go to FOS. I have it in writing from FOS that it is possible to resubmit under a different category.

Hi guys. I had a €1,500 bet at Betpanda.io. When I tried to cash out, this message came up. I bet large amounts, and then I wanted to cash out. The problem here clearly lies with Betpanda. I asked them what was going on, as it caused my bet to be lost. And their explanation was:

"Since not many people have had problems, it can’t be a technical issue, however, we have added a €100 free bet with certain conditions."

This is so unfair, wow, can someone help me? It sounds stupid, but if someone writes here that they also had problems and I send them that as proof, then maybe they'll do something. Cashing out would mean a loss of maybe $200-400. But because of this, I lost everything, which is absolutely unacceptable.

Did u ever get any info on Inteus?

Hey, can you please drop me a quick message and say that you had problems with Betpanda Casino on April 16th at noon. I had problems with their betting site, and their only reason is that more people weren't having problems. It's a joke!

Think your on the wrong thread. You should probably raise a complaint on here or post on Betpanda.io's review page on here.

Oh, oops! Sorry!

As mentioned, there is a lot of inconsistency in the banks but I know first hand its possible. I also referenced sources from the FOS confirming it's possible. Again, the banks should be raising chargebacks for either instance because they both lead to illegal activity. And this is where the banks are failing.

Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.

Bbpaul...In respect of Monzo and your complaint. Did they know it was wrong code used, or did you go with goods not received to receive chargebacks?

In my experience, Monzo won’t get involved with anything related to gambling. I tried submitting a claim a few months ago, and it was declined. That said, things may have changed recently given the increased media attention. The successful chargebacks I’ve had were for goods not received. My complaint was about how long Monzo took to process the claim, which ended up falling outside Mastercard’s 120-day window, through no fault of my own.

Hi,

What casino was the charge for Baldigame?

Thanks in advance.