Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 595)

Transact365 doesnt appear on fca register and nucleus365 fca number is same as their website. Are you sure what you are saying is correct?

No problem 👍🏻

Positive, if you look on linked in. They all work for both companies the same people.

It isn’t I’m afraid. My terrvers dispute is up on the 03/05/2025. They haven’t disputed it yet. But i assume they’ll make a fake invoice

Yes this happened to me as well I’ve raised a complaint with the financial ombudsman

I noticed that Nucleus365 and Transact365 share the same physical address. However, I was referring to the FCA registration numbers. Transact365 doesn't appear to be registered with the FCA, but you mentioned they were. As for Nucleus365, their FCA number matches what's listed on the FCA register, but you mentioned a different number. I'm just curious where that information came from, as it seems incorrect to me. I could be mistaken, but from what I can see, I haven't found any references to support it.

One of the casinos I sent a formal email to for a refund has came back asking for this ......

1.Photo of Bank Card: A photo of the bank card used for the deposit, with a selfie showing the card. (In case of deposit by this method )

2. Photo with Passport (or ID): A photo of you holding your passport (or ID card) near your face, ensuring all data is clearly visible.

3. Passport (or ID): A clear photo of your passport (or ID card) with personal details visible, along with another personal document of your choice (such as tax certificate, insurance certificate, driver’s license, birth certificate, etc.).

4. Source of Wealth: Payslips or documents showing the origin of the deposited funds, such as a letter from your employer or business.

5. Gaming Account ID: The ID from your gaming account, usually found in the upper right corner under the "Personal Account" button.

6. Utility Bill: A recent utility bill (electricity, gas, etc.) with your name and address, issued within the last 30 days.

7. Bank Statement: A recent bank statement with your name and address, issued within the last 30 days.

8. Proof of Address: A document verifying your current residential address (e.g., lease agreement, government letter, or a recent bank statement).

9. Selfie with ID: A selfie of you holding your official identification document (passport, ID card, etc.) to confirm the ID is yours.

10. Proof of Income: Documents like tax returns, payslips, or employment verification letters showing your source of income.

11. Transaction History: A screenshot or document showing recent transaction history from your bank or gaming account, supporting your deposit or withdrawal activity

Gotta be a wind up!

I feel like I have to go along with it, guaranteed they still won't refund.

Has anyone got a template or a rough outline of what I should say in emails to casinos, or merchants?

I wouldn't send any of that! Call me suspicious but they'll use it against you at best and sell it in the black market at worst

Use chatgpt, it's great just tell it you want a formal letter written to request refunds due to incorrect MCC and descriptors, you could put whatever you want and the ai will form an email that you copy and paste and alter the information on names, dates etc.

I would imagine if you went to the website, you already have... the information will be there!

Well that's your evidence .. no ones responding so you have no choice but to raise a chargeback. You have proof you tried and they didn't acknowledge your communications. Further raising suspicions of being scammed.

How are you raising the issue? Is it about MCC or goods not being received? I checked Ripple's privacy policy, and they don’t seem to provide a specific GDPR contact email. However, you could try requesting a Subject Access Request (SAR) through their support email and use that as evidence when contacting Monzo. If they don’t respond within 30 days, you can escalate the issue and report them.