So my case has been assigned a conciliator with the Ombudsman even though apparently there was a 6-month backlog. Worryingly though, the Claims Management Company assisting me forwarded the conciliator’s questions for me to respond to and it is highly accusatory in tone.
I am being asked if it's ‘really’ a scam or just money lost gambling, how I found such an ‘obscure’ website and my source of funds. I feel like I am a suspect here not a victim of this unregulated scam website or the negligent Revolut who allowed me to lose 20k in a matter of hours and just churn out bot responses and lied about their attempts to recover my bank transfers to the Curacao site.
If anyone is happy to clarify if this tone of questioning is normal from the FOS and if you had a similar experience I’d be grateful to hear your thoughts.
Automatic translation: