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Have you contacted the bank yet Paul ? I waited the 30 days and contacted them to be told no - it’s not always a good sign - I’m currently waiting for a response to a complaint raised now - should hear back by the 9th April
Hello no not yet its only just past 30 days too soon from past experience its a good few days after the deadline they settle it but there sounds something off with your matter anytime I lost the bank wrote and told me right away they had lost, one time was after about 10-14 days
Ye I received the letter about a week after the 30 days - but I already knew the answer because I rang the bank of day 31 🙈 as far as I can see though the merchant didn’t send any new information to the bank about the pre arb - but my bank still rejected it so I’m waiting for the bank to show me what the merchant sent back about the pre arb and I’ve an open complaint
i just wanted to provide an update on my actions since I’ve been quiet on here.
i have made contacts with a number of journalists in the UK in order to bring this issue to light. It needs widespread coverage one way or another in order for everyone to benefit. It is all good when people receive refunds but banks with the same card issuer are being handled differently and this is not good.
fintelegram have also published an article on this in more detail. Please have a read and I encourage anyone to share some info if they feel comfortable. I will report info anonymously and this will be guaranteed throughout
Ye I’ve requested all my GDPR information from them to see what exactly happened with the pre arb stuff - cause when they rejected it - they just sent the exact same merchant information and I was under the impression that the merchant had to come back with new information for the pre arb to be rejected again - so I’ve the complaint open anyway
My banks come back with I haven't enough evidence so I guess that's the end of the road now I've fort and fort as much as I can just not interested!! Has anyone been successful with payop getting a refund?