Reply from mobilum
Hi Thank you for sharing the details.
We have carefully reviewed your request and, following a thorough internal investigation, we wish to clarify the position of Mobilum with respect to the transactions in question. Mobilum does not engage in any contractual agreements with natural persons for the provision of acquiring services. Accordingly:
- We are not in a position to issue refunds or provide customer account services to individual payers related to these merchants
- Mobilum does not, and has never, provided acquiring services directly to natural persons and we do not store personal data of natural persons in relation to acquiring services. At no time have we contacted you regarding these transactions, nor have we requested you to take any action.
- Any refund, dispute, or related matter must be directed to the merchant from whom you purchased goods or services, as it is with the merchant that you hold contractual rights and obligations.
Should you experience difficulties in resolving your matter with the merchant, you retain the right to seek assistance from the relevant authorities or regulators in your jurisdiction. We trust this clarifies Mobilum's role and position in this matter.
Thank you for your understanding.
Regards,
Heard people got their money back from mobilum, what can i reply in this instance?
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