This is what i got
Thanks for your understanding and patience!
We sincerely regret the inconvenience and frustration this situation has caused you.
Niko Technologies OU operates as a technical service provider for merchants who utilize our payment gateway infrastructure. Consequently, our direct access to specific transaction details and cardholder information is limited, as end users are clients of the merchants themselves.
We fully understand your desire to resolve this matter swiftly. However, it is important to reiterate that we do not hold the transacted funds and, therefore, lack the authority to initiate refunds or chargebacks. This is in line with the standard protocols established by Visa and Mastercard, which require such requests to be addressed directly with the merchant or through your bank.
While we are unable to directly intervene in the refund process, we acknowledge your persistence in trying to understand the situation. We have already escalated your initial concerns for internal review.
We understand this may not be the direct resolution you were hoping for, but we want to assure you that we are committed to ensuring our platform is used in compliance with relevant regulations.
Thank you for your understanding of our role as a technical service provider in this matter. We sincerely hope that by working closely with your bank or merchants.
Let us know in case you have any further questions.
Best regards,
Support team
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