Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,191)

Cardaq asks me for my card details next to my passport to make sure the card really belongs to me, if I don't send it they said the case won't proceed. However, I already successfully completed the kyc.

Do they think I'm just sending chargeback requests using someone else's card details in my good graces?🤣

This is clearly their way of frustrating us and I'm SURE eventually they will announce that you failed the review, the case will be closed.

Has anyone had any involvement with Kryptonim? I have contacted them but saying as I authorised they haven't broke any rules. I authorised the payment via a casino but they are saying I opened a wallet to pay them?

Also should I be targeting the payment processor not the merchant on my statement? Im getting confused 😐

How?Can you help me with contact details

I don’t have contact details. I just made up email and I said they have never answered

I just had the same and exactly same thinking…. I Will not send them my photo etc as you mentioned it’s done via KYC and sounds like they’re trying to purposely close this

• Has anyone actually received compensation from Cardiq?

hey can you help me please ?

hey kelly can you help me please?

hey how did you contact these?

Do they giving compensation? I would be happy to receive my money at least 😂

I had two options to "verify" that the card belonged to me.

1. A clear photo of you holding the card;
2. A photo of your ID placed next to the card;

So either I send them selfies holding my card and get a response that the picture is not clear enough. Or I send them a picture of my ID card and my bank card next to each other. The strange thing is that I had to do the verification correctly via links and everything was supposedly so secure and before we could even open your information, complete the verification. Now they are asking me to send pictures of my ID and cards via basic email. Note. Not even a secure email. Ridiculous.

It has already been proven here that they do not process data in accordance with data protection law. I will be filing a complaint against them with the UK Data Protection Authority (ICO)

who did you contact for this please ?

Same, but I sent them bank statements which are in my name and detail those cards, as some of them were virtual so I just said bank statements and KYC - if not accepted they’ll be reported to FCA

Hey with what?

Regarding the pay op info 🙂

Hey who did you contact for this and what did you say 🙂

I got this also, they said it’s under review and they expect it to be done by the end of the week? Did they say that to you

I have rillpay for Eudos

contact@help.rillpay.co

Did you get any reply or refund??