Discussion about article: How we resolve complaints (page 5)

Please to be there for you. 🙂

What was the most important for you in this article?

How to contact the licensed authority, as the state people are the owners of the casinos, it's like they are running audits of their own casinos and the money they earn. The money is given under the table and there are no audits, only bribes and winnings. I'll give you an example, a casino where I deactivated my account had money deposited into this account by mistake, which according to the PPC should be impossible for any funds to be deposited. They took my money away and after I called them, they almost told me that I had to reactivate my account to play it once so I could withdraw it, and it even says in my column that there is no means of withdrawal available. And now they are deliberately not delaying because that's how they treat people, if they are addicted, they won't wait and will bet it but they didn't know....

Hello, I'm not familiar with details, but I understand something unfortunate happened and safer gambling might be involved.

If tou aim to contact a specific licensing authority, maybe this article could help 👈👈

I'll be here if you want to talk more, but it looks like the payment system is also in relation, which may indicate you can ask the payment provider too, I reckon.

It's just a thought, of course. In any case, I'm sorry you had to experience this issue.

It sounds like a very frustrating situation. Dealing with non-payment issues is never easy. Have you tried raising this through the official complaints process on Casino Guru or contacting the licensing authority? Sometimes public pressure helps, but official channels are usually the most effective way to get a solution. Good luck to you.

Dear Askgamblers Team,

I am submitting this complaint against Lilbet regarding a 20-day delay in my account verification and a blocked withdrawal of 740.53 AZN.

I submitted all the requested identification documents, bank cards, and financial statements 20 days ago to fully verify my account. Since then, I have not received any real update or justification from their security team (security@lil.bet). Every time I contact them, they send the exact same automated template response stating that the verification process "takes additional time."

It has been nearly three weeks, and my funds remain frozen without any legitimate explanation. This standard automated stalling tactic is unfair and violates responsible gaming standards. I request Lilbet to review my submitted documents, complete the KYC verification, and unblock my funds immediately.

Thank you for your assistance.

Hello, wrong forum, I guess. We are Casino Guru. 🙂 Nice to meet you.

Do I assume correctly that the same post is now on the other forum? Anyway, please do not post all these ids and other details on public forums. I removed those online for your safety.

I'll be here if you decide to stay on here with us. Browse what and how we do, please: https://casino.guru/guide/how-we-resolve-casino-complaints

Can you help with digital platforms

I don't understand the question, can you elaborate?