Discussion about article: How we resolve complaints (page 5)

Please to be there for you. 🙂

What was the most important for you in this article?

How to contact the licensed authority, as the state people are the owners of the casinos, it's like they are running audits of their own casinos and the money they earn. The money is given under the table and there are no audits, only bribes and winnings. I'll give you an example, a casino where I deactivated my account had money deposited into this account by mistake, which according to the PPC should be impossible for any funds to be deposited. They took my money away and after I called them, they almost told me that I had to reactivate my account to play it once so I could withdraw it, and it even says in my column that there is no means of withdrawal available. And now they are deliberately not delaying because that's how they treat people, if they are addicted, they won't wait and will bet it but they didn't know....

Hello, I'm not familiar with details, but I understand something unfortunate happened and safer gambling might be involved.

If tou aim to contact a specific licensing authority, maybe this article could help 👈👈

I'll be here if you want to talk more, but it looks like the payment system is also in relation, which may indicate you can ask the payment provider too, I reckon.

It's just a thought, of course. In any case, I'm sorry you had to experience this issue.

It sounds like a very frustrating situation. Dealing with non-payment issues is never easy. Have you tried raising this through the official complaints process on Casino Guru or contacting the licensing authority? Sometimes public pressure helps, but official channels are usually the most effective way to get a solution. Good luck to you.

Dear Askgamblers Team,

I am submitting this complaint against Lilbet regarding a 20-day delay in my account verification and a blocked withdrawal of 740.53 AZN.

I submitted all the requested identification documents, bank cards, and financial statements 20 days ago to fully verify my account. Since then, I have not received any real update or justification from their security team (security@lil.bet). Every time I contact them, they send the exact same automated template response stating that the verification process "takes additional time."

It has been nearly three weeks, and my funds remain frozen without any legitimate explanation. This standard automated stalling tactic is unfair and violates responsible gaming standards. I request Lilbet to review my submitted documents, complete the KYC verification, and unblock my funds immediately.

Thank you for your assistance.

Hello, wrong forum, I guess. We are Casino Guru. 🙂 Nice to meet you.

Do I assume correctly that the same post is now on the other forum? Anyway, please do not post all these ids and other details on public forums. I removed those online for your safety.

I'll be here if you decide to stay on here with us. Browse what and how we do, please: https://casino.guru/guide/how-we-resolve-casino-complaints

Can you help with digital platforms

I don't understand the question, can you elaborate?

After facing multiple disappointments, I was understandably skeptical about seeking further assistance. However, Madam Kristina hooper exceeded my expectations through their prompt action, clear communication, and commitment to delivering results. Their reliability and dedication ultimately made a meaningful difference in resolving my situation.

For further information or guidance:

https://casino.guru/guide/how-we-resolve-casino-complaints

A completely different website with a similar-looking app

Hello, what do you mean, please? I see the quoted text but cannot comprehend the meaning anyway. Help me with that, please.

Dear Casino Guru Team,

I would like to file a complaint against the casino. They have hidden my account and deleted my name from their system. Furthermore, they refused to send me my account statements or financial history. Shortly after this, they launched another identical website operating under a different name.

Hello, again. I understand you want to complain. May I also know if there was any outstanding balance when the account was closed? That is extremely important information, and it may have a significant impact on the probity of the request's chances.

Let me know, please.

Hello, please do not edit posts that have already been replied to. Feel free to read the reply and respond as usual. Thank you, kindly.

The total amount of these four transactions is HUF 67,452.

The bank documents contain the transaction amounts, dates, merchant names and transaction identification details.

Please take these documents into consideration when investigating my complaint regarding Piperspin.

Thank you for reviewing the evidence and for your help with my case.

Best regards,

Antal Gábor

I received the four bank transaction receipts. Based on these documents, the following transactions are included among the evidence:

HUF 8,151 – kinwidesign, London, GB – print (3).pdf

HUF 8,135 – kinwidesign, London, GB – print (5).pdf

HUF 30,945 – cramp, Warsaw, PL – print (2).pdf

HUF 20,221 – kinwidesign, London, GB – print (4).pdf

For our team to help with your case, you’ll need to submit a complaint. From what I saw, you hadn’t opened one yet.

Could you also send me the link to the casino where you played? The best thing to do is explain what happened to our team through the complaint form.

Sharing your experience here on the forum is useful for other players, but we can’t handle your case through forum posts alone.

I wish to file a formal complaint against [casino name]. The operator has hidden my account and completely deleted my personal data from their system without my consent. They have also refused to provide my account statements and full financial history despite repeated requests. Shortly after my account was deleted, they launched an identical website under a different name, [new casino name], with the same content and games.

The bank receipts show the merchant names, transaction amounts and dates. For example, the receipts include payments of 8,135 HUF to kinwidesign, 12,293 HUF to kinwidesign, 20,305 HUF to bridge docs, 18,677 HUF to KRAKEN, and two payments to cramp Warszawa of 30,945 HUF and 20,535 HUF.

Please add these documents to my case and consider them as additional evidence of the transactions related to my complaint.

Thank you for your help.

Dear Casino Guru,

I have sent you the additional transaction documents showing further payments that were made in connection with this case. These transactions are further evidence of the financial loss I suffered as a result of the scammers.

Please review the attached transaction documents and add them to my complaint as additional evidence.

Thank you for your assistance.

Kind regards,

Gábor