Discussion about article: How we resolve complaints (page 4)

if it ever comes… 😅🫣

Hopefully, yes. 🙂

Keep us updated. 😀

They responded by misleading in a very stupid way....

I kindly ask you to intervene to ensure that the messages I wrote today are published and approved before Tuesday: this is essential for the credibility of the casino, the complaint, and Casino Guru itself.

Thank you.

Please watch the timer on your complaint and wait for your complaint resolver to respond whenever possible.

Romi, you're right; I understand that the forum relies on this type of timing. However, if you read the last few messages in the complaint, you'll understand why it's crucial that Matej read and respond before Tuesday.

Sorry to insist, but I'm convinced that this is a fundamental case for the entire Casino Guru community.

You have been insisting in the wrong place, I'm afraid.

This discussion does not pertain to forum rules. You are mistakenly considering forum admins for the complaint resolvers.

The forum is not a complaint, so we can discuss the matter here with you; however, we are unable to speed things up or resolve the matter. The timer remains the same for everyone. No matter your insistence.

Please accept that there is no way round it.

I understand how it works, but I don't want to push it. But if you read the thread, you'll understand why I tried to get a response before Tuesday. I'm sorry you didn't try to dispel any doubts about your transparency to all your users; after all, you offer a very useful service that everyone should be able to trust completely.

Allow me to say that I understand, and I appreciate your kind understanding too.

Hi, is Matej on the road again by any chance?

Hello, Matej, as the Head of Casino Research, attended conferences last week.

I apologize for the delay; he clearly has a direct interest in this case. To me, it looks like that.

Hi Radka, thanks for your reply.

I hope you were able to ask all the relevant questions directly to the casino representatives since you will have met them in person.

In any case, I will wait for your response ✌️

Hi. Sadly, I have no such information, but Matěj will surely get in touch. Given the circumstances, I do not dare speculate, especially if there was indeed a meeting during the ICE in Barcelona.

Good evening, I have been a frumzi casino player for 2 years and I have made several withdrawals in the past and until last week, but I have been waiting for so many days since 14/3, specifically a withdrawal as well as others that I requested later. Please help

that's quite nice to be able to ask such questions in person 🙂