Discussion about article: How we resolve complaints (page 4)

if it ever comes… 😅🫣

Hopefully, yes. 🙂

Keep us updated. 😀

They responded by misleading in a very stupid way....

I kindly ask you to intervene to ensure that the messages I wrote today are published and approved before Tuesday: this is essential for the credibility of the casino, the complaint, and Casino Guru itself.

Thank you.

Please watch the timer on your complaint and wait for your complaint resolver to respond whenever possible.

Romi, you're right; I understand that the forum relies on this type of timing. However, if you read the last few messages in the complaint, you'll understand why it's crucial that Matej read and respond before Tuesday.

Sorry to insist, but I'm convinced that this is a fundamental case for the entire Casino Guru community.

You have been insisting in the wrong place, I'm afraid.

This discussion does not pertain to forum rules. You are mistakenly considering forum admins for the complaint resolvers.

The forum is not a complaint, so we can discuss the matter here with you; however, we are unable to speed things up or resolve the matter. The timer remains the same for everyone. No matter your insistence.

Please accept that there is no way round it.

I understand how it works, but I don't want to push it. But if you read the thread, you'll understand why I tried to get a response before Tuesday. I'm sorry you didn't try to dispel any doubts about your transparency to all your users; after all, you offer a very useful service that everyone should be able to trust completely.

Allow me to say that I understand, and I appreciate your kind understanding too.

Hi, is Matej on the road again by any chance?

Hello, Matej, as the Head of Casino Research, attended conferences last week.

I apologize for the delay; he clearly has a direct interest in this case. To me, it looks like that.

Hi Radka, thanks for your reply.

I hope you were able to ask all the relevant questions directly to the casino representatives since you will have met them in person.

In any case, I will wait for your response ✌️

Hi. Sadly, I have no such information, but Matěj will surely get in touch. Given the circumstances, I do not dare speculate, especially if there was indeed a meeting during the ICE in Barcelona.

that's quite nice to be able to ask such questions in person 🙂

You are advertising the casinos of the biggest crooks in Bulgaria who, with a slight bribe to the state, are allowed to do whatever they want, there are no institutions to monitor them...

We are an informative site; we do not advertise, actually.

Please tell us to which casino you refer, and what kind of issue you have there.

i would love to see about which casino the op is talking about..

It's about all the Bulgarian casinos that you offer on your site. They all belong to MPs and players through appointed persons.. And there's no way they can let them investigate their own casinos, remember?? I even suspect that they all use the same algorithm and when you win at one casino all the others understand... How come they all do preventive measures at the same time, can you explain to me??? And last but not least, I have documents about their problems with casino slots, which happen thousands of times. Photos and videos, like when you play, it starts to lag, you can't stop the machine yourself, and when it gets you into their bonuses, it either throws you out or throws you out on the last spin of the bonus, and if you don't enter the same game again, you don't get paid the bonus. In the end, this was either from the internet's cookies or rather it's not convenient for them..

I believe that you should contact the licensing authority then. We here are unable to do much about it, because, as I said, we are an informative site only.

Have you done so already, if you have all the photos and videos, as you wrote?

i too think it would be the best course of action, although one taking lots and lots of effort and time.. a bit easier would be just to find a platform that would suit you as a player in the best way it may do so.

Thank you for your help. 🤞😊