Discussion about article: How we resolve complaints (page 6)

I'm sorry, Gábor, but this is not going to work. This is a forum where no such investigation takes place.

If you wish to officially complain, please do so just as you were instructed.

Did you notice there are no "the attached transaction documents" to begin with?

The complaint starts here: https://casino.guru/complaints/create

I hope it's now clear.

How do I fill a complaint?

Hi, could you tell us a little more about your situation, including what happened and which casino is involved? Then we can see whether submitting a complaint would be appropriate. It’s best to understand the issue first.

Could you let me know what’s going on?

Hi I would appreciate if someone can get in touch with me on how to resubmit my complain

From what I can see, you have managed to submit another complaint. I assume you no longer need help with this, or am I mistaken?

I think it's a good thing that the forum has a specific procedure for submitting official complaints. This way, users can provide all the necessary information in one place, and it's easier for administrators to understand the situation and find the best way to help.

When I review casino complaints, I'm more interested in the reason for the closure than the label. The key takeaway from this article is this: an "unresolved" complaint can mean the player was right, but the casino refused to cooperate.