Boomerang casino payout (page 3)

When I was playing on this casino they were very difficult by paying me 500€ and many times they closed my account during the withdrawal period which was very weird to me and they reopen again and making some excuses, I was not sure on that time about this casino

You are welcome. Now I get it's even worse, since it has all started in April and no conclusion or better said resolution has been achieved. I won't lie to you; it's not good and I understand where the disappointment comes from.

Please hold a little longer; after all this, you deserve to see the end of it, I'd say.

I don't think that casino wil pay my holding money because they don't have valid licence at this moment and they don't answer my emails and the live chat is giving the same reply everyday, nonsense

Hi, I understand it's not convincing. On the other hand, despite the trend of changing licenses, we have had positive experiences in resolving complaints with this operator. Of course, though I understand that from your side it looks different.

I would still like to hope that the money will be paid, and I'll stay with you here on the forum if it helps a bit.

Thank you, Radka. I appreciate that you are staying with me and that you understand why I am concerned.

I also hope this can finally end with my money being paid. I have been patient since April, and at this point I just want Boomerang to either provide the evidence supporting the confiscation or make a reasonable settlement offer.

I will wait for the final response period and see what happens.

You're welcome. I understand how long and tiring it has been. In my opinion, we are nearing the end, and we know that the casino representative has previously responded, so I will remain positive while you think and feel what you need to.

They have provided the same past reply like from the beginning of complaint, I don't understand way they are taking so long iets clear that there is no evidence available , I am going to make complaint on there ADR

They don't have evidence I see the same reply from them and it's fourth times they are doing this i want to ask if you can recommend a lawyer that case handled my case in Curaçao, thank you

​Hi Radka,

​Thank you for your continued replies and support throughout this process.

​As expected, the casino representative posted the exact same generic template response for the fourth time, confirming that no evidence has been provided. Since it is clear that they do not intend to substantiate their claims or offer a resolution through the complaint thread, I am preparing my next steps.

​Could you advise if Casino Guru maintains a list of recommended legal resources or ADR bodies for cases where an operator fails to provide evidence and holds funds without a valid license?

​I appreciate you staying with me on the thread, and I will let the final response period run out so the case can be formally evaluated based on the available facts.

​Kind regards,

Well, I'm sorry to hear that. Frankly, we have no list of specialized lawyers and when it comes to a list of ADRs, it's the same. We are also a sort of ADR service for example. So no, I'm not aware of any regulator who can actually resolve cases with unlicensed casinos. That's sadly the nature of unlicensed casinos. 😔

I guess it's not very positive, but maybe something better happens during this last week.

.

Thank you, Radka. I understand what you mean, and I appreciate your honesty.

At this point I will wait for the final response period and hope Boomerang finally provides something substantive or offers a way to resolve the matter.

After waiting since April, I really hope this final week brings a concrete resolution.

I wish I could say something completely positive after what you have been experiencing since April.

Well, I very much hope the casino is going to act fairly.

Thank you, Radka. I really appreciate your support and honesty throughout this whole situation.

I also hope Boomerang finally acts fairly and that this can end with a positive resolution. After everything since April, that's all I really want.

Let's hope something good happens during this final period. 🙏

Hello. Radka, I have no choice I am going to take action because this casino ignoring all my emails about settlement and they ignoring also casino guru, if the casino is operating without license then should stop operating,

And also I want that Michael respect the Terms and conditions of casino guru , and do not give more time for the casino as you can see the complaint took already 2 months if there was such a evidence then way taking so long , so it's clear there is not such evidence, and I don't understand way casino guru give high rating for casino which has no license, this is against the rules of gambling

Attention: @Radka

​Hi Radka,

​I wanted to share this document directly with you so you have full context on what I'm dealing with regarding Boomerang Casino / Rabidi N.V.

​I found official public documentation from the Australian Communications and Media Authority (ACMA) issuing a formal enforcement warning against Rabidi N.V. for Boomerang Casino.

​Key details from the document:

​Operator Address: Scharlooweg 39, Willemstad, Curaçao

​Statutory Director: Allyant Group B.V. (located at Scharlooweg 39, Curaçao)

​Finding: ACMA officially cited Rabidi N.V. for operating illegal/prohibited gambling services.

​This document shows a clear history of systemic illegal operation and regulatory warnings. Combined with the fact that their Curaçao sub-license (OGL/2023/103/0067) was revoked in June 2024, it highlights why they refuse to produce game logs or proof regarding my confiscated €20,800 balance.

​I hope this information is helpful for the community team and gives more weight to the pattern of behavior from Rabidi N.V. brands!

​Best regards

Hello everyone,

​I am posting this to warn players about Boomerang Casino (operated by Rabidi N.V.) and document my experience with an arbitrary balance confiscation.

​Case Summary:

​Deposits & Balance: Deposited ~€1,000 and built a legitimate balance of €20,800 playing live casino games.

​Account Action: After making one small €500 withdrawal, my account was locked without valid justification, and the remaining €20,800 balance was confiscated.

​Casino Guru Complaint: My case (Complaint ID 223869) ran for four months. The mediator gave the casino four separate chances to provide bet logs or proof of rule breaches. The casino repeatedly copy-pasted identical template responses claiming the case was "under investigation" and provided zero evidence.

​Licensing: Public records confirm Rabidi N.V.’s Curaçao license (OGL/2023/103/0067) was revoked on June 11, 2024.

​Direct settlement emails have been ignored despite live chat confirming an internal task was opened

Hello Walli19, I see you consider the situation more or less closed already. I understand the casino has been ignoring you, even when you tried to settle the situation with them, but on the other hand, the complaint is still open, which might play a part too. From my perspective, ignoring players' complaints or avoiding backing up decisions is bad enough and at least for us, it serves as the actual marker directly influencing the Safety Index.

When it comes to larger casino groups operating on the level of white label groups, concrete complaints against a single specific casino are far more telling than anything else. I would also add that this particular casino is unlicensed.

Overall, it's really better to avoid playing in unlicensed casinos because when they decide not to cooperate, the only thing anyone can do is share warnings.

Thank you, Radka. I understand the complaint is still open, but the final response period has already expired. Boomerang still hasn’t provided the evidence that Michal requested. I’m wondering why Casino Guru is delaying the final assessment instead of deciding the complaint based on the evidence currently available.

I know what you mean. There could still be some sort of email or other form of communication aside from the complaint thread. I understand that from your side it looks like a delay, but it is not. Each party has a week to respond, including Michal. And the lack of cooperation also has its specific steps that we all follow in each case to make sure we act the same towards any operator or player.

Obviously, it looks like the end from where you stand, and it's certainly unpleasant. Michal will address and assess the complaint based on every aspect involved; he still has more than 3 days to do so. 🙏

It may not be obvious but the goal is to get the fair result, so I would not be surprised to find out that Michal has been trying to change the casino's perspective even when their second timer runs off. Let's say mediators do this for players because we all hate bad endings.