Hello,
has your account been fully verified, please?
You can freely search all the relevant threads simply by using the "search" tool:

I think you can find relevant discussions here:
https://casino.guru/forum/complaints-discussion/boomerang-casinos
https://casino.guru/forum/casinos/boomerang-casino-withdrawal
https://casino.guru/forum/casinos/boomerang-casino---general-discussion
https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal
A lot of players got paid after some time though.
Hello,
kindly check the previous post, you'll find useful info about the casino there.
As far as I can see there are no unresolved complaints, so I'm assuming, that the casino may face some technical issue. Furthermore, the casino earned a good reputation, I hope it would be solved soon.
I'd ask the casino whether it is possible to opt for a different payment option.
Maybe it could help.
I had my Boomerang Casino account closed in writing on August 15, 2023, due to a gambling addiction, and the casino confirmed the account closure and my unsubscription from their mailing list via email. Despite this confirmation, I later received further promotional SMS messages and other advertising messages, even though I had explicitly requested that my email address and contact details be removed from all marketing and advertising distribution lists. Furthermore, despite the supposedly closed account, I was able to log back in, resulting in further deposits and losses totaling €1,630. After deducting €500 that had already been withdrawn, I am still claiming €1,130 back. The casino has so far refused a refund, referring only to a clause in their terms and conditions that allegedly states no refund is possible once a deposit has been wagered. My main point, however, is that an account previously closed due to gambling addiction was apparently not effectively blocked, and I was granted access to the platform again. Furthermore, despite my request to delete the emails, I consider the continued sending of promotional messages a violation of data protection regulations, as I believe my data should no longer be processed for advertising purposes. The casino appears to be licensed in Curaçao, which is why I would like to know if and how one can effectively file a complaint there. Therefore, I am asking the forum how the chances of success in a refund are assessed, which complaints authority would be most appropriate in this case, and whether I should also contact a data protection authority in addition to the licensing authority.
Thank you in advance for your opinions and suggestions.
Hello, that's sadly something that happens and if the advertising company is not capable or willing of excluding your email, we have no handy tips to fight it. Based on the problem gambling matters you described in many other threads, I would go for the more direct steps, such as deleting email accounts, changing phone numbers, and so on. Simply put, any technical obstacle you can put behind you and the casinos you've ever played at or perhaps aim to play at.
I'm currently not aware of any app capable of blocking such promos.
I want to share my experience with Boomerang Casino so other players can be aware and hopefully avoid similar problems.
In April 2026, I had around €20,000–€20,800 in my Boomerang account. I had deposited around €1,000 and accumulated the balance through live casino games.
I requested withdrawals, and one withdrawal was successfully processed and paid.
After that, I still had a substantial balance in my account. Shortly afterward, Boomerang closed my account and withheld the remaining balance.
When I contacted them, they later referred to Terms and Conditions 9.1, 9.3 and 9.4 and said that I had breached their rules. However, in the communication they sent me, they did not clearly identify the specific game, bet, transaction, date or activity that supposedly violated the rules.
I have never used bots, cheating software, automated systems or exploits, and I completely dispute the allegation.
I have provided Casino Guru with my chat history, emails, withdrawal confirmation, account information and other evidence.
My complaint is now being handled by a dedicated Casino Guru Resolver, who will communicate with Boomerang and investigate the matter.
I am posting this not to make accusations before the investigation is finished, but to warn other players to keep records of their deposits, gameplay, withdrawals and all communication with the casino.
If anyone has experienced a similar situation with Boomerang, especially an account closure and confiscation of a large remaining balance, I would appreciate hearing about your experience and what happened in the end.
I will update this discussion when I receive a final outcome.
Hi, and thanks for sharing your case with us.
I think it’s best not to jump to any conclusions before the situation is properly investigated, just as you said. Michal has now taken over your case and will contact the casino, so I’m also curious to see how they explain their position, especially since they referred to three different points in their Terms.
Based on what you described, it may seem that even the casino’s position isn’t completely clear yet, but hopefully they’ll provide our team with all the relevant information and evidence so everything can be properly explained.
For now, we’ll have to wait and see how the complaint develops. If you receive any new information in the meantime, definitely let us know.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.