Netteler e-wallet (page 2)

Last chance for them to resolve the issue, then I'll pass the complaint.

If it doesn't work, I'll have to talk to my lawyer.

I guess that the mystery is solved 😀

Neteller applies fees to international transfers - which is quite normal, those fees match the fees that can be found in the Neteller's conditions, still, Neteller has no clue where these fees go because the intermediate bank changes based on the regions - guessing now.

Well, it's the same with my bank, when I make an international transaction the fee is charged, BUT I immediately get a notification explaining the amount.

It is not resolved.

Where does this written or recorded fee come from?! I also make international transfers with the bank and what I am charged is written and the person receives exactly the money I send.

Nothing disappears.

Money cannot disappear in a transfer, everything has to be registered.

I agree, that's why I would like to see the fee charged list, in your case - provided by Neteller. 🤔

it's here 10fr

So, what is the point at the moment? 🙂

My bank charges me the fee after the transfer is done - it's called "transaction costs in another currency"

I guess this is the same.

I have news from netteler.

The case has been transferred to netteler's complaints department, they will investigate the case.

Answering you, the point is that after I pay that 10fr fee

There are other 10fr that disappear without a trace ie 140fr - 10fr = 130fr

What comes to my account is 120fr

That's the case that no one can explain

Hello,

fingers crossed! My guess goes for the "transaction costs in another currency" still I'm quite convinced that the procedure is not well set and should be well explained.

We will see

I'll be here waiting for any progress.

OK thank you

Hello

I have news from netteler

We're back to the same.

They accuse 1 intermediary bank on the part of my bank.

Now I will have to ask my bank for an official statement to prove that there is no intermediary bank.

I asked them to send me proof of payment from netteler but they haven't replied until now, because the transfer value would be proven

Hello,

I thought you already asked your bank earlier. Anyway, this explanation is almost the same as I mentioned before - not sure where this is going to lead, so let me know.

OK thanks for your attention

Hello there,

how do you do? Has the communication with both parties escalated to any result? 🙂

Hello

Not yet

I haven't had time to contact my bank yet

Hello

I received an email today about my complaint with netteler.

Then they informed me that they had not yet managed to complete the investigation and that by December 15th they would give me news.

They say they are doing their best and as quickly as possible.

For me they still want to buy time and find a good excuse to give.

In the end, I can only wait

Hello,

I agree that till some final statement is made, you can only wait. 🙁