Oh, I see. I always hope for clear statements, but it's usually never such easy. What about asking some non-profit organizations focused on law consultation? Are you aware of any? I know we have a few directly in the city where I live. Since it is a free consultation, I would give it a shot.
On the other hand, I imagine this matter may be, at least from Netteler's perspective tight to some kind of fraud suspicion. I'm not saying you have done something wrong, but due the nature of the issue, it may need a full-scalled lawyer. 🤷♀️
I wish I had a better idea.
Please let us know whenever you have any progress in your case. We would surely like to know the outcome.
I will let you know.For now, after 47 days of stagnation. The case remains open, Neteller responds. This is an unacceptable and illegal tactic. To keep your money for so long and nothing happens. I hope the Central Bank of Ireland puts her on the bench. I don't know if another friend here has faced a similar problem.
Friends, today I have good news with Neteller. After my complaint to the Central Bank of Ireland and the submission of a complaint to the international mediation (FSPO), today he opened the account, returned the amount of €139 that he had taken from my account, as a penalty for breach of and it was possible to withdraw my money
At the same time, Neteller apologized to me for the inconvenience and "considered that the amount withheld was due to human error". In addition, they informed me that I can...as a sign of goodwill, use both the Neteller and Skrill accounts again. As you can see, when you are right and you claim it, you are justified. Of course...the Holy One is very much needed..
So I'm very glad you finally got your money. It's the most important thing and also the added value of being able to use both accounts again. God knows how it would have turned out if you'd left it that way, so it was good of you to take action.
But will you continue to use Netteler ? 🙂
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.