Withdrawals on rtbet (page 19)

Does anyone know what's going on with RTBET Casino? Everything has changed in the last few months. Customer service has changed, the VIP manager has changed, and withdrawals are delayed. Can anyone recommend a reputable casino that pays out within a few days? Myinpire, Malina Casino, Legiano. Each is worse than the last.

Perhaps there was a change in the management or something?

Hopefully, we'll find out, but how long have you been waiting for your withdrawal, please? Have they explained the delay anyhow?

There are so many withdrawal requests. That's all they say. I've been waiting since Monday, but a few months ago, withdrawals were processed in one day, now it takes several days. They say it's true that my withdrawal is delayed, but that I need to be patient.

Yeah, unfortunately, you can't do much about it; just really be patient. It may happen sometimes that an online casino is overloaded by withdrawals. It is not easy on anyone, right?

Surely, though, inform us about the situation, and if it will go on for long, let us know, please, and our complaint team will try to intervene.

Collection arrived thank you very much

That's great, really.

How long did it take at the end, please?

If you'd like to write about your experience in a user review, you can do so here at any time, by the way.

I waited 5 days, before it took 1 day because I had a level 4 then I moved to level 3 so now it takes 3 to 5 working days

Not that bad, though, right?

I’m on day 12! Nothing yet….Wondering if they will ever process it? Seems like a very poorly run site or a scam/fraud.

Hey, did the casino tell you why you're waiting 12 days? We usually give casinos 14 days to pay out players. Did you have to verify your account? Were you playing with a bonus? 

Please let me know.

they are saying everything with the withdrawal is in line and nothing needs to be done, but they are just very, very busy! Every time I ask they are "working on it"

Yes, in another thread about this same casino, a player is also waiting. It seems to be a delay, but if 14 days pass, I would definitely file a complaint. It shouldn't take the casino an unreasonably long time to resolve this, and we'll do our best to assist you.

Sounds good! Yeah was initiated on May 17

Great, now we have to wait for developments and for our team.

Hope everything will have happy ending. 😊🍀

I have been waiting for a payout from RTBET since June 21st.

Live chat, as always, only gave the same answers about waiting and being patient.

They don't care about anything, not even via email.

I emailed you to say that I would otherwise forward the matter and also contact my bank. I will give them a few more days to respond and release my money.

Hello, it's a shame you had to take this route, but let's hope it won't be necessary. I get that repetitive or nonconvenient responses from the casino, which can become a pain, but usualy chat operators have little to add other than the usual comforting messages. Do you have any clues as to why it takes so long? In any case, do not hesitate to complain through our Complaint Resolution Center; it may be a way forward.

Hello, I already submitted a complaint to you yesterday and hope for a quick response.

I have absolutely no idea why it's taking so long. I inquired via email and was told this in the attached image.

I then asked for a specific payment date, but they are no longer responding.

Hello, I'm glad to see the complaint was approved. Even though I cannot promise quick resolution, I believe complaining has potential. The casino still has a very decent safety index, which basically means all players have been paid—eventually. However you say it has been longer than four months, and I'm not taking that lightly—that's really weird for 123€, and I get it's frustrating.

It didn't even take 4 months; I said June 21st. That would have been June.

I'm sorry if you misunderstood.

Perhaps it would be best to double-check the complaint; the description I see says, "The player from Germany requested a withdrawal of 123 euros over 4 months ago but has received no substantial updates from the casino, only generic responses assuring him that his money is safe. Despite choosing a faster payment method, he continues to experience delays with no clear timeline given for the payout."

Adding link to help a bit: https://casino.guru/complaints/rtbet-casino-player-s-withdrawal-has-been-delayed-9 I just want to ensure the mediator got all the things correctly. It still, however, could be just a wrong description in the case summary. I apologize for this misunderstanding.