The player from Germany requested a withdrawal of 123 euros over 4 months ago but has received no substantial updates from the casino, only generic responses assuring him that his money is safe. Despite choosing a faster payment method, he continues to experience delays with no clear timeline given for the payout.
RTbet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €123
RTbet Casino
Safety Index 8.8 HighCase summary
Discussion
Public
Public
3 weeks ago
Translation
Hello,
I won 123 euros and tried to withdraw it, but the site keeps replying with things like "My money is safe" or that the payout will be there soon.
They are just stalling me, and I also wrote to them by email saying that they still have some time to reply and should give me an exact date for the payment.
I received no further response other than that they were sorry and would take care of it.
Nothing happens, and I even selected MiFinity so that it would be "faster".
Nothing has been working here since June 21st.
Automatic translation:
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear xMostWanted,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
