I've been playing for almost a year and I'm already at level 3.
I can say that for my first withdrawal, I waited a week, then the money arrived. I've never had this problem again. In fact, payments arrive on my card in 2 days. You don't lose the money, but if you're at level 1, you have to wait 3 to 5 business days; weekends aren't counted. You can also try sending an email asking for clarification, although they don't always respond. Another thing is, withdrawals may still be pending verification, and then the money may already be on your payment method. I recommend using the same card you used for the deposit, because changing the method can cause delays. At first, it's all good and you win, but after a few months, you'll notice that you'll start winning less as long as you keep playing, spending money, and not even being able to cash out €50. I'll tell you about my experience. Now I think all casinos are the same. I tried to close my account, but they always try to accommodate me, but in the end, I don't earn anything anymore. So I'm already in the process of closing my gaming account because it's not worth spending €700 or €800 every month and not getting anything. Good luck.
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