I appreciate that as well as the mediators, I'm sure. The first phase of the complaint is focused on gathering precise information and clearing out details, though it may take some time; the mediator will get through that. Hang in there, please. Things will move forward.
Thanks for saying that, because I was preparing you that the complaint is not considered a quick solution, so asking for a chargeback before the process ends closes the door. I think it's better to say that right from the start.
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