Volcano Vegas payout (page 5)

my problem is that there are such scam casino sites ... otherwise, they refuse to close my account, which is absurd, and they refuse me because I am not verified, and they refuse verification for no reason, and that without any profits and withdrawals of money, as a problem is the back of my VISA, the other documents are approved. this is a fraudulent scheme of the casino itself in order to harass the players, and this is the topic here. I uploaded the documents myself, without requiring them at the beginning after registration, the documents are kept for several months without consideration, this is done in order to be able, in case of a possible withdrawal request to extend the payment period as much as possible or it is best for them to refuse such

Hi! Could you tell your experience? I've been trying to withdraw from the casino for 3 months and I can't ... I already verified the account, I requested to withdraw 7000 of which they told me that I could only have 5000 per month, from the request they approved 2 payments of 500 which, checking daily, was canceled (without receiving a notification ) I asked for help and they told me to apply again and to wait for the other requests that are pending 🙁

I noticed people complaining about this casino but the complaints seem ti be from about a couple months back so I figured they got there shit together. I played on Tuesday won and attempted to withdrawal on wednesday. They dont remove your withdrawal from your balance so you got to be attentive your self to not go over your withdrawal + whatever funds you still have. I had 1700 tried withdrawing 1200. At first I noticed they broke the withdrawal into 3 parts. 2 at $500 and one at $200. I like this method because if i do dip into my funds atleast the whole withdrawal wont be nullified. I played until i had $600 left then noticed that the $200 and one of the $500 withdrawals had been removed. But I still had one $500. I kept playing and now i have around $2200. I attempted to withdrawal $1000 more so it wouldve been a total of $1500 being withdrawn. I completed the kyc verification properly then attempted to sign in on friday but my account is blocked. I couldnt believe it, they said that someone else made a deposit to my account, guess who it was…. G. Raymond!!! The name rang a bell so I googled it. In most online banking websites when you log into your account if theres a picture of your card the name on it says g. Raymond. They offered that if i give back the funds that i can keep playing? Wtf i dont risk my money to hear sounds and see patterns matching. I do it to win more money. They asked for so many different things amd luckily i took pics of receipts and showed them everything they wanted. The guy said be patient if theres nothing wrong with your account ill get paid. Whats next? I cant believe these guys are actually licensed. Im giving them a chance til monday to fix this then im going full Elliot Ness on these people. Curacao licensing first place Ill bombard with emails phone calls even good old post letters until Vulkan Vegas fixes this problem. Personally I dont care much to get people or sites into trouble but if they dont fix my situation by monday ill do everything i can.

I kept the chat i had with them as well. The guy said if i want my block to be removed he can take my funds away them i can keep playing!!!! Id rather watch paint dry than play no money slots. They actually said someone by the name of G. Raymond which is the default name on cards for rbc web banking site. Unfukinbelievable. Im in canada not germany but the same fuckery. Doesnt matter where you are i guess.

That's so strange what you described here with the G. Raymond's name. Please, keep us updated if you receive any further information from the casino.

To my surprise my account wasn’t blocked first thing early Monday morning. Every heading for the Kyc verification has some green check marks in its pictures. Now it just depends on how long it’ll take to get paid. I’ll even be nice and gamble half my funds instead of ask for all of it and not play at all. I must’ve sent them a verification picture of my online banking but didn’t crop or edit the pic so my name in the top right corner wasn’t available, It’s understandable under those circumstances to assume that G.Raymond made the deposit. So far since the chat on Saturday they’ve kept their word. I just really like the different variety of games sure other sites have the same games as them but barely any other sites has all the games I prefer. That’s why I was bummed out when I thought I wasn’t going to spend my funds here anymore.

Hello,

I'd say that it looks promising now. Let's hope the money will arrive soon. 🤞

Keep us posted, please.

I’ll keep you posted for sure. Thank you Radka.

The same way I was quick to blast this site for the experiences I had with them I should give them praise as well for the experiences I’ve had with them. This site deserves every bit of the rating casino guru gives it if not more. The fairest promos which you have the choice to activate when you please and so much more. This site once you get past the verification process l, which is exactly that a process, is amongst the best sites out there and it’s because of the game selections and the way they’ve made the match bonus’ and the interface and continuous tournaments are just an extra cherry on top. I’m sorry for bad mouthing this site, started rough but it’s all smooth sailing after that initial kyc process. Definitely trustworthy fair and easy site to navigate both for deposits and withdrawals. I’m going to go on record and apologize to Vulkan Vegas casino I should’ve waited a couple days before I started talking shi* about them. I’m sorry VulkanVegas you guys didn’t deserve the things I said and I if I would’ve waited a couple days I would of never said those things because you handled the one issue I had very professionally and quicker than I thought you would.

Hello,

would you kindly answer Petronela, please?

"PS: Is this the correct URL of the casino, please?

http://vulcanvegas.club/"

Just go visit your complaint here:

https://casino.guru/vulcan-vegas-casino-player-s-struggling-to-complete-1

Thank you.

Yes that was the site. Sorry for not replying quicker. I got my problem dealt with professionally and quicker than I expected. Thanks to everyone that helped me with my problem. Play there good games good bonus’ only thing I would say is pay attention to max cash out bonuses

Hello,

thank you for your update. It's a shame that you gambled your winnings. To me, it seems like you plan to continue playing in this casino. Allow me to say that this casino is a bad pick:

fake games

fake license

unfair T&C

I urge you to pick a more decent one to play in:

https://casino.guru/top-online-casinos

Good evening ! How long does vulkan Vegas make the payment without verifying the account?

Has anyone gotten it yet?

Because I requested the withdrawal by pix in the dmg and so far nothing to fall

Hi xmilaxx, as you can see here in discussion, more players are waiting longer then is usual for their withdrawals now. I would suggest to be a little bit more patient. We allow casinos 14 full days to proceed with the KYC and the withdrawal. When did you asked for a withdrawal and how do you mean they make the payment without verifying the account please?

Good evening ! I contacted them yesterday and they said that payment without verification takes 7 business days, as I'm new here I wanted to know if this really works! Because my documents so far have not been verified

Hello xmilaxx, I don't know the whole context and what they actually wrote to you. But I think it could be meant that if you are not a verified player yet, then the withdrawal will take 7 days including verification. Wasn't it meant that way? I doubt they would pay out the player without verification of his or her account. I would wait now for them to inform you about the verification. Keep us informed please how it is going. Thank you✨

They told me that they don't have an exact date to verify the documents! 🤬🤬🤬 slutty that

Hello there,

well according to an increased number of complaints recently submitted by other players, it seems that the casino is overwhelmed at the moment. This is probably the reason why you have not been told the exact date.

Just try to cooperate and be patient a bit, it's a matter of time I'm sure.

Hello, I've read through here and saw that there were cases similar to mine, so I'll describe it now. I opened a Vulkan Vegas account around the end of 2021 which I thought I had closed.

I then opened a new one at the end of 2022 and everything worked, verification etc. I paid in and paid out and everything was fine. This was until now a few weeks ago, to be more precise, 04/26/23.

I lost a lot of money during that time and had a big win of 15000 euros because I wanted to cash out they said I have a double account (the account I mentioned above) and therefore the winnings cannot be cashed out or if I unlock it would like the money to be debited from the account so it's gone. I'm pretty upset and I think it's very unfair that the account is suddenly closed after I've played there for almost a good year and everything is gone now, especially with such a win. Please help I am really desperate

Hello.

I find it very likely to happen, especially within a such wide time frame. I believe I've created an additional account too under the same circumstances - well, not in the casino. Such a situation seems to be pretty common to me.

Creating a complaint was a good step, we always pay attention to the concrete situation to find out whether you gained an unfair advantage over the casino by creating this latest account. If not, shouldn't be a reason for voiding your winnings, I'd say. As you say, some winnings were already paid in the past, so why making it an issue now, I wonder?

Am I assuming correctly the first account wasn't even verified?