True lack casino Violation of regulations

True lack casino has violated the regulations while there was an account in the past that I closed for addiction reasons this casino allowed me to reopen an account with the same details and deposit large amounts when I informed them that they had violated the regulations they closed the account but have not returned the deposit amounts this is not the first time they have allowed me to open an account with the same details while I have informed them many times about my gambling addiction

Hey, I saw that you had an unresolved complaint with them some time ago. Their safety index is pretty bad, so why did you go back there?

They didn't even respond to us after that, when you were dealing with self-exclusion. They don't have a license, so it's not possible to contact anyone.

This kind of situation definitely shouldn't happen, and once a player is excluded for this reason, they shouldn't be allowed back. Unfortunately, this is still possible at many casinos, but given how they handled the last situation, I doubt they would try to resolve this.

I have explained to you that I suffer from addiction, I know that I made a mistake by trying to play again at the same casino, but the responsibility lies with the casino that allowed me to open an account again with the same details and play, and then never returned my deposit money and does not respond to my messages. It is tragic that someone cannot do something about this casino that violates responsible gaming regulations and can continue to cheat players.

Dear Garas, I understand what you're saying, but I guess you also know that the Safety Index distinguishes decent casinos from the rest, so assuming that a casino with a bad rating will actively enforce such safety measures is a bit naive. But I understand where this feeling come from. 🙁

This casino has the lowest ranking possible; that basically means that they don't care about responsibility at all.

I'm your experience. If you have to play somewhere, please avoid similar sites:

https://casino.guru/true-luck-casino-review#tab=js-tab-reputation

You may expect the same treatment in casinos with such a bad score, I'm afraid. Are you interested in a few tips to help you stay away from casinos in general?

We have aspecial safe zone, available: https://casino.guru/problem-gambling Just in case you are interested, of course.

I know I made the biggest mistake but you have to help me find a solution. Surely there will be a way somewhere to file a complaint if the casino violated the responsible gaming regulations and get my deposit money back or at least let me make another criticism in the reviews so that players are informed.

Dear Garas, Although I empathize with you, the casino known for having the worst reputation has earned that reputation due to their general lack of care. As you can see, it is still licensed under a very weak authority, the AOFA.

You are welcome to either submit a complaint to the authority (guide here 👈) or try your luck with my colleagues by submitting the complaint with Casino Guru (https://casino.guru/complaints/create ).

I'm sorry there are no other ways I'm aware of.

Please, something needs to be done. I can't contact the casino to find out why they have violated the responsible gaming regulations and if the money will be refunded. They don't answer emails and have blocked the live chat so I can't communicate. Surely there must be some way to file a complaint about this casino scam.

Hello, I'm sorry to say this, but that's basically part of the fact that the casino has the lowest Safety Index. We have no way to fix this situation. Did you try contacting the regulator, please? The last time we checked, it was surprisingly licensed under the AOFA 👈

Why can't I make another complaint and review about this casino since it concerns a new incident different from the previous one? Why don't you accept a new complaint? Surely other players will want to make many complaints and reviews about this scam casino and maybe we can help future players who fall victim to fraud.

You may create a new complaint, but you must clarify that it is not a request to reopen the previous one; rather, it addresses a different and separate issue, which is difficult to comprehend since the failed self-exclusion appears to be a very serious matter. What is this new issue about, please? Do you keep playing there?

Basically, the fact that you already created a complaint, which due to the casino's unfair approach ended as unresolved, means that there is no sense in submitting another one. The casino already has the lowest reputation score. Do you know what I mean, please?

The others may, of course, submit a complaint, but it would be far better to avoid a casino with such a terrible rating.

No, I'm not playing now. I just informed them that I had an account and closed it due to addiction. They blocked my account but they didn't refund my money nor can I contact them. They ignore my emails and have blocked the live chat. The incident with the deposits happened on August 20, 2025 and guru casino doesn't allow me to fill out the complaint form because there is an older case with this casino.

I would like to file a formal complaint against the online casino Trueluck Casino for a serious violation of responsible gaming regulations and customer due diligence.

Specifically:

On August 20, 2025, I closed my account at Trueluck Casino for reasons of gambling addiction, citing responsible gaming and self-exclusion.

Despite my decision and the company's obligation to implement a permanent ban, the casino allowed the account to be re-created with the same personal information, which constitutes a blatant violation of responsible gaming rules.

Through the new account, I made multiple and significant cash deposits.

When I informed the casino about the breach, they proceeded to block the account, but without informing me about the breach, without returning the deposit amounts, and without giving me any official response.

Since then, Trueluck Casino has been ignoring my emails and has blocked the live chat, leaving me unable to reach out in any form.

This behavior constitutes a serious violation of the responsible gaming policy, the protection of players with addiction problems, and the casino's obligations to its customers.

Based on the above, I request:

1. The full investigation of the case by the competent authority.

2. The return of all cash deposits made after the self-exclusion date (August 20, 2025).

3. The imposition of the prescribed sanctions on Trueluck Casino for violating responsible gaming regulations

I was asking whether you kept paying after the unsuccessful attempt to close the account, which, in the form of a complaint, ended as unresolved. You kept playing.

Which means we can't help you and you should not play in the casino after this incident. To me it makes sense that one of the previous cases dated back to May 2025 was closed as failed self-exclusion; it is very unfortunate to deposit in the same site in August. Do you know what I mean? Please do what you can to stay away from that site. If they were capable of ignoring your self-exclusion request in May, do you think they would care about refunding the deposit you made in August?

No,.. So, please, stay away.

Reliable site, easy withdrawal.

I recommend it 👍

Reliable site, I recommend it 👍

Hm. I can see that you needed to write it twice, and it seems really weird to me. This casino has a safety index of 2.2, actually, so that surprised me, really.

Were you offered some kind of reward from their side, perhaps? 🤔

Just asking. 🤷‍♀️

The best casino bravo

You should file a complaint with higher authorities that have no direct connection to websites or casinos, i.e. not just the country's gambling regulator or licensing authority, but the highest investigative authority (tax and police) in the country where the website claims to have been licensed. It's up to each operator...

What deposit method did you use? Banktransfer? Where did your deposits go to? Kryptonim or?

Deposits by card and the casino refuses to refund the money and has never responded to my emails or my complaint