Please help, Vulkan Vegas does not pay out winnings (page 5)

Hello, yes, I have made withdrawals before, but it takes 2 days and it has been much more money than now, and it is the first time that it takes so long.

Hello,

I think that you should wait a bit. The payment is delayed but I think that it's just a matter of time.

Hello Fran, a query took a long time for your verification? I had never played here and I was lucky enough to win on my first deposit (I am also from Chile) I transferred from Santander but requested the withdrawal in a bank account, my verification is still in revision.

Dear Fran-87,

your complaint needs some attention:

"We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it."

Any chance that you have already received your winnings?

Kindly let me know.

Hello there.

May I know when the verification has started, please?

Were you able to provide all documents?

Hello, I started it on Saturday and today at dawn I received an email that the verification was already ok and the status of the deposits progressed from incompleted to in progress, greetings

Hello,

so it seems that the casino is working on it. 👍Kinldy let us know when you receive your winnings, I want to be sure that you do not need any help.

Thank you.

I already received my earnings, everything ok

Good afternoon guys, I'm new here.

I signed up for vulkan vegans last week and got a no deposit bonus.

I fulfilled the rollover, I spoke to support and asked to deposit at least 35 BRL (Reais) then I deposited and played more!

all done. I made a withdrawal amounting to 310 BRL via astropay on Date: 08/22/2022 11:47:05

my account is verified!

support said payment within 2 business days. It's been 2 days and no payment on my astropay account.

someone help me

So it was not so bad after all 🙂

Thank you very much for your update. Are you still staying loyal to this casino? The reputation is great so I guess it's a good choice.

Hello,

if you browse this thread you will notice that the withdrawal can take more time than 2 days.

I can imagine that you are not happy about it, but this casino has a perfect reputation and if have not broken any rules, your winnings will arrive.

In what status is your withdrawal now, please?

I ask you to be patient. We allow casinos 14 full days to fulfill the verification and process the payment.

paid today! thank you so much

Receive!

See? Just a couple of days to receive your winnings. Not so bad, I'd say 🙂.

Enjoy and take care.

Hello guys I'm new here, I'm from Peru and I would like to tell you what I've been going through if you give me your opinion

4 days ago I deposited 150 soles in vukan Vegas, and won 14,500 soles (PEN) which is my local currency

Well, my account is already verified, they asked me for a photo of the DNI card, I already sent everything and it's ok

Withdraw 10 thousand and they divided it into several deposits of 1,200

My question is

IS ANYONE FROM HERE FROM PERU ALREADY RETIRED FAVORABLY?

that is, does the casino really pay in Peru?

They told me to wait 5 days and it will arrive

I await your opinion, thank you

How long did your deposit take? And how much did you withdraw?

I have withdrawn on Friday according to them and it currently comes out incomplete

Hello,

based on many posts and threads about Vulkan Vegas here on the forum, I think the casino pays the players, but they sometimes have some issues with payments to South Americans, especially I remember players from Peru and possibly Chile. (there were also some issues with Germans).

I think it has something to do with the payments in your local currency and your banking system. Anyway, I didn't hear stories from players who wouldn't get paid. I can only remember the delays and generally speaking, it was a bit more difficult and time-consuming for them.

Ah ok I understand, well thank you very much, I will wait this week and I will tell you how it goes, since in local currency I have withdrawn 10 thousand soles, and so far it is still incomplete

But let's wait and I'll let you know how it goes

Thank you

Yes, please. Keep us informed and good luck!

Well, he stopped by to tell you that they sent me an email about an hour and a half ago asking me to send my account statement and to send a profile picture of my skrill

Previously I had sent the data that they asked me for both the photo of the photo card of my ID but they have rejected the withdrawal and they are asking me for new documents

Now I am waiting for the documents to be approved to carry out the withdrawal process again

Well, guys, I'll tell you that the same day they asked me for the documents two days ago I sent them and approximately 2 hours passed and they verified my account, they didn't tell me about it by mail because I had to enter the data and see how the verification was going and I realized that the green checks were already there indicating that it is already verified

On the other hand, an amount is withdrawn to my bank account at the continental bank here in Peru and another amount to Skrill, the reason for this is that if they have any problem with interbank transfers, I imagine that by writing what a digital wallet is, they will not have no problem

So far they have not answered me anything, I have not received any type of message and it is still in an incomplete state on the platform, so well, I will continue waiting and we will see what happens since I spoke with the platform chat but they did not give me another answer what is still waiting