Payout Crazeplay Casino

Hello

I deposited €30, wagered the bonus, then I bought free spins on €0.20 with the wagered money and got five heads, i.e. €1000, wanted to pay out 700, should I verify it, then I received an email today that my money was cancelled was and I only got 30 € again, which meant I exceeded the maximum bet.

e-mail.

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, do not hesitate to contact our Customer Service Team.

please help thank you

Hello,

you definitely need to check your gaming history. It should prove whether you breached the max bet limit rule or not.

It is pretty tricky when you buy "free spins" via the ingame feature.

Are you in touch with the casino, please? I'd ask them.

Hi, I know a payments support there who can help you but with a little fee. You can ask their chat support or email for Angel she is from Singapore and she helped me with my withdrawal

Hello, can you explain further, please? It sounds quite interesting.

Could you provide some screenshots supporting your advice, please?

Hello, I think as far as payouts are concerned, nobody really helps here with regard to this dubious casino, I never received my winnings without a bonus of a total of 320 € (they claim to have transferred 1 x 80 x 1 x 240 €, strange that both never arrived) Since I was supposed to explain that I did not receive this money, I sent account statements via screenshots because I receive account statements by post and not via online banking, only PDFs are not accepted, the fact is that nobody really helps here and I am not in the I have the burden of proof, but the one who transfers, here no crow turns a blind eye to the other, because you have to earn money here, otherwise you can’t keep this portal. CONCLUSION: with all these complaints or bad reviews, like no payments, that this lousy casino is still being advertised positively here, impossible!!!

The situation you described here sounds serious so I looked into it in more detail. You say the casino has "all these complaints", but when you look at the complaints section, they have only 1 unresolved complaint versus 32 solved. That information doesn't tell me that there's something really wrong with the casino and the rating should be decreased. In fact, if they had more unresolved complaints, the rating would be decreased automatically.

Anyway, I'm looking into your complaint and I asked the Complaints team to provide me more info about the case and why it was rejected. Pavel and Petronela are off today so I'll need to wait until I get more details from them. Then I'll contact you here again 🙂

Thank you but I already had everything behind me with Pavel, you can't do anything because I can't send the extracts via PDF, but I sent them via photos, they insist on PDF and spoke to my bank, they can't help me there ever what came of the profit, and that the person who transfers it is in the burden of proof to check this and not send me your extracts, that it has been transferred, they have to submit an application for prosecution, where the money went and then 2 more payments .80 € and €240 both disappear straight away, it's strange) didn't get an answer anymore and was blocked in the casino. Very dubious

Hello there,

Would you wait for another update from our side? I guess you have nothing more to lose.

Anyway, have you tried visiting your bank and asking for the pdf version of the statement, please? You know the reason why photos or cropped pictures are not accepted is the fact that such "documents" can be easily altered - meaning faked. Their authenticity can't be proved with 100% certainty.

It's a standard policy used in many online casinos. I tough a little explanation would help.

Hi sorry but thank you for your efforts but we are going in circles because I have already written 1000 times that I do not have any account statements via online banking and yes I have asked my bank 100 times and they say very clearly that I will of course change it but I can only get these online account statements from the day of the changeover, so it makes no sense, since there are no retrospective account statements via ONLINE, I still get them by post (I took a picture of them and sent them, then you would know if the are manipulated) but my bank is aware of this problem and says very clearly that this is a scam to not pay out, since this casino has to transfer money to me and allegedly 3 transfers are simply not found. Strangely sorry. and my bank also says 100 times that, the casino has the obligation to prove this, my bank cannot check anything because nothing has ever been received on my account, this casino has to follow up ngsantra (which I have never seen until today), my hands and my bank are tied because the Crazeplay excerpts are not exactly proof that it was paid into my account, the PDF can also be manipulated I have played in many, many casinos and never before has a casino been so terrible and so obtrusive with PDF and the strange thing is that I was simply blocked. Attached are their account statements, strangely transferred 3 times, disappeared 3 times.

I'm happy to wait for your update, because I actually have nothing to lose except the 320 €, which I'll probably never receive, I've also tried to send this here but doesn't work, but the fact is that Pavel already sent their suspicious excerpts weeks ago. Unfortunately I can't take your statement regarding-Anyway have you tried to visit your bank and ask for the pdf version of the bank statement please? You know, the reason why photographs or cropped images are not accepted is the fact that such "documents" can easily be altered - that is, forged. Their authenticity cannot be proven with 100% certainty - everyone knows that man Can convert images to PDF, where's the security there??? are flimsy excuses from the casino for me.

Hi shanty13,

I'm sorry for your bad experiences with this whole case. Though I guess you should show some effort at least and provide the statement. The complaint's summary seems to mention you were told how to do that several times, but sadly, it didn't work out.

Allow me to say that providing the document seems to be the solution or a step toward it.

"Moreover, after extensive e-mail communication, it is clear that, even with our help, there was no possibility for you to supply the casino with bank statement in requested type of file, so the case could not be pushed forward anymore."

Hello Radka,

sorry, i have to laugh, i should try a little harder, sorry i have more than enough, i kept running to my bank and called, took a number of photos with original bank statements, sent them to you too, i write all the time and you should maybe try and understand that I WILL NOT RECEIVE MY ACCOUNT STATEMENTS VIA PDF, BUT VIA POST, THERE IS NOTHING TO SHOW, feel attacked as if I'm stupid, find out more from my bank, this if you don't SET UP DID NOT WORK!!!! We're going in circles because as far as legal matters are concerned, I'm not in the burden of proof, but the casino, you think the casino makes the impression for me.

The only thing I could send you is a full history export of my account history, I'll send that to Pavel.

Best regards

I then again, I asked my bank again to help me, I receive the account statements retrospectively via PDF and because it is retrospective I have to pay 4 € per month, I do that, as soon as everything has been changed by my bank, I send them to email so you can possibly work things out with that casino.

Thanks

Best regards

shanty

Well, now we see that the pdf. version is possible after all.

Don't make me wrong, some players had to visit their banks personally to get that, but they were successful.

It's not very convenient, I'd say - still, I know it can be done.

I would call that good news, and I sincerely hope this statement will work out for you.

Hello Radka, I just wanted to do an update, unfortunately I don't have any good news!, I submitted everything I wanted, even opened 1 skrill account because my bank supposedly doesn't accept it, and it's said to be open more than 10 days ago been transferred to my skrill account, unfortunately that's not the case and I'm still waiting, I'm also infinitely grateful to your colleague for the help, but after six months I still haven't received my winnings, so the casino isn't serious for me , especially since I wrote to them again via e-mail and it is now being checked again but again nothing comes. You are punished with ignorance on the part of them, but I received an e-mail address where I can still turn to it and I will probably have to do that, and because of the mere 320 euros it is sad that they are not able to pay out such a sum . As I said, I just wanted to make my statement and I wish you all the best.

Kind regards Shanty

Dear Shanty!

For me, this is absolutely insane... Honestly, I'm speechless.

What would the casino do if you won several thousand euro? I truly appreciate your feedback and also looking forward to seeing the next complaint update. I would personally ask the casino to present the transaction confirmation. If the money was sent earlier it should not be a problem, right?

Have a nice one too!✨

Dear Radka, What I'm going through with them is unbelievable, just received this emil...

Dear Ramona,

We hope this email finds you well.

We are sending this email to you from the CrazePlay Player Protection Team.

As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.

Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.

We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)

In order to process this refund, we will need to receive the following in order to verify the payment method:

3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.

Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.

Once the requested document has been provided we will strive to process your payment as soon as possible.

Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.

Sincerely,

The Player Protection Team

CrazePlay Casino

Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.

I'll keep you posted

Best regards

shanty

I have never heard about such an outrageous proposal!

In similar cases, casinos usually ask the player to create a crypto wallet, so the funds are transferred immediately after the account is made.

Please, make sure Pavel knows about this "solution".

It's important.

Yes, everything is unbelievable, but that would be another reason for them to hesitate again, so I'm waiting and hoping that it goes to my daughter's account, because I don't know anything about crypto wallets like that and I am too Honestly, I don't have any more nerves for that, but thank you.

Best regards

I have to add that I'm literally disgusted by the way the casino representative respond to the complaint.

I'm sorry for what you have been through, and I honestly hope this nightmare is ending soon!

🤞🤞🤞💚