MALINA casino creates fake website spain (page 4)

I partially agree with you.

On the other hand, what happens if casino become properly licensed? The gambling block prevents players from playing in casinos with national lever of regulation sending them to off-shore casinos without national license. That's sadly a very common side effect. 🙁

If you are on the ban register, no legal casino in Spain will let you play.

Yes I see the difference. Thank you very much for the clarification.

You agree with me that this is all a bit murky....

Precisely! Almost every bigger country has this national-level protection. That's the catch for both situations. Sadly, the nature of the gambling addiction is like any other addiction. At the same time, one tends to be excluded from every site possibe to later hope to find another casino he has not yet been restricted from. 🙁 So, the national ban restricts vulnerable players from playing in nationally licensed casinos. Safety paradox, I'd say.

No problem at all.

I would always vote for transparency. Being in charge of the situation is one thing; on the other, the player deserves a decent approach. I see no harm in telling the player a valid reason so he does not have to wonder whether he did something wrong.

Yes, an incomprehensible paradox

Transparency, that's the key....

I think that given the circumstances I should report the casino to the DGOJ

It is up to you, of course.

There is a guide focused on details and the process; you may find it useful 👈

"Note:

Complaints will not be accepted by the DGOJ if they are regarding:

contractual matters, as these kind of disputes should be taken to the civil courts.

illegal gambling, for example operators which are not licensed by the DGOJ. These operators may be reported, but disputes witht them will not be addressed."

So, when it comes to reposting, it should work.

Yes, I will report them for a very serious infraction. Not having a qualifying title, and I have proof of this with around 20 casino charges (which have nothing to do with gambling).

The sanctions are huge...

In that case, I ask you to keep us posted about the progress. Feel free to start your own thread about it. In my opinion, there are many others interested in knowing how that process works.

The process is simple...if you think it would contribute something positive to the community, of course I'll create the thread.

It was just an idea; you do not have to. To me, you seem like a very dedicated person, so I thought you would like the idea. 🙂

Yes, of course I will do it...I would like to contribute my grain of sand.

Please note that the complaint to the DGOJ is only for them to initiate the sanctioning procedure ex officio and that they do not report the final result.

The positive thing is that for three years now they have been publishing the final sanctions imposed on gambling operators. I think that is very interesting.

Much appreciated!

It is very interesting. At the very least, I hope that the casino's management will eventually reevaluate how they handle player concerns from a fairness standpoint. Legality aside for a moment, this appears to be the real deal, a very pressing issue. 🙁

Yes, it is indeed a problem that I have discussed with the Spanish gambling authorities and they have committed to trying to address it. I will create the thread as soon as possible and I hope it will be helpful for players and a bit of a warning to illegal operators operating in Spain.

By the way. I've been here for about 40 days and I still have the Malina casino complaint. Is this normal???

Thanks in advance Radka

I wish I had some answers too.

There is no rush; take your time. Start the thread whenever you're ready. I'll be here to help you if needed.

Usually, the casino is given two full-timers to respond back. Counts as 2 x 7 days. I would assume once the current timer reaches zero, the complaint is sadly about to be closed as unresolved. I was hoping it would not come to this.

I will do my best and look forward to your suggestions. Thanks.