MALINA casino creates fake website spain (page 6)

Hey, it is definitely important that a casino reacts promptly if a player mentions that they are a gambling addict and requests account closure.

Did you try to inform them about this issue through different channels, including live chat and email? As you mentioned, you only managed to get your account closed in June.

What did the casino tell you before that, or why did they refuse to close your account earlier? That is something I would definitely like to know, because it should not take them that long to process such a request.

Of course, if you feel that you were treated unfairly, you can open a complaint with us and we will see what our team finds out and how the whole situation develops.

Hello, thank you very much for your response. Malina Casino's response when I mentioned I had a "very strong addiction" was, "If you want to proceed, confirm it." I did so and told them I wanted to close it permanently. They never responded again, nor did they take any action. My payment information remained. Given my vulnerability, days passed, and knowing all this, without considering my situation (obviously because I'm addicted), they even gave me bonuses to keep me there. By June, my financial situation was very serious, and I requested the closure of my account again. They took almost a week to respond, and it was only under threat that they deleted it. I can provide proof of everything. Thank you. And yes, in the live chat, they told me I should resolve this via email with the support team.

Furthermore, I requested a refund of my losses, approximately 8000 euros. Their response is that, according to their (abusive) terms, an addicted person cannot play.

If that is the case, as you described, then I would definitely recommend opening a complaint. I will provide you with the link where you can do that, and we will see what our team finds out and how the whole situation develops.

If you informed the casino that you are a gambling addict and they did not respond appropriately, or they asked you to confirm it, you did so, and nothing happened afterward, then I do not think that is normal.

If you have kept any evidence, such as chat transcripts, emails, or anything similar, I think that could help ensure the situation is handled fairly.

So, as I mentioned, I would definitely recommend going down the complaint route.