MALINA casino creates fake website spain (page 3)

Finally, after 15 days, they respond without giving any explanation.

I looked at the answer and it is quite general and therefore probably wouldn't be enough for me either. I'm curious to hear what our team has to say, because this is less than a little of what they said.

I hope it's worth the delay (a month) and that they give you the black points you deserve.

But may I ask if it is like they stated in the complaint that when they closed your account there was no remaining balance in there?🤔

I couldn't tell you why I can't access my account. I can tell you that they haven't given me any option. They operate illegally in Spain without complying with any of the state regulations and they evade taxes.

Oh, this does not look good at all. I'm very likely repeating myself here; on the other hand, event the space for some possible causes is getting tinner. I mean, even if I would speculate on why the account was closed, the ongoing lack of the casino's cooperation still makes me think that something has gone wrong with the casino.

I wish I was wrong! I truly do.

Radka, thank you for your long-awaited response to me. I don't know if the casino usually cooperates in the community, but it is quite revealing that if they had done everything right they would have made it clear from the start. I've been dealing with this for a month now. Your colleague's response has also taken a long time. I suppose it's because of the volume of complaints.

You really don't have to thank me 🙂

I did not save the situation or find a clue of what this casino surprising silence is about. Several of my colleagues are currently in Barcelona for the annual ICE Conference, which I believe has a significant impact on the handling of complaints. But you're correct; there are many cases, so I guess it's a mix of events.

My wish is that they would meet up with people from Malina Casino there, but it is just a wish; I have no clue whether the casino affiliates will be there. I hope for a turn of events anyway!

Perfect Radka!!!

I hope they update the gambling regulations in Spain and if they want to operate in my country, they do so within the laws.

Radka, in your opinion, do you honestly believe that after a month of waiting this week for an adequate response to Peter's case:

"Dear Curritokira, while I understand your frustration, if there were no funds at the time of your account closure, any casino may choose to block your account. I would like to ask you to clarify if there are any withdrawals or outstanding balances in your blocked account. If there are none, the casino's decision to block your account for whatever reason is justified and we will close your claim. Thank you in advance!

Do they have parallel conversations with the casino or do they have a tendency to side with it for some reason???

Hello,

I'll try to address the points you made, one by one.

The conferrence has no potential of directly changing laws or regulations; however, it is an annual event focused on many aspects of the gambling industry, regulations included. It is also a great opportunity to meet with casino reps, allowing my colleagues to discuss issues or, let's say, complicated topics face-to-face.

I, of course, understand what you're aiming for. After such a negative experience with casinos, it makes perfect sense to seek a higher-level regulation.

Sadly, despite the fact that I'd love to stay positive, what we have seen thus far makes me really worried. I see no reason for a casino with a good Safety Index ignoring player's complaints without a single word. I have never seen anyone approach us with a fair warning so we could change the casino's status without having to find out the hard way, though, and I am not familiar with the current state of affairs. 🙁

To be honest, I am pretty skeptical now.

I am not referring to changing the laws, I am referring to complying with them in the country in which they operate. Malina Casino operates illegally in Spain because it does not have an enabling title, they profit without paying taxes and do not comply with Spanish regulations regarding gambling. That is something objective.

I don't want to change anything by force. I do find it strange that a casino can close a player's account at any time, violating all of their rights.

I would never dream of telling someone how to do their job. Rest assured, my comments are instructive.

I probably got it a bit wrong, it seems. My bad!

Yes, the casino is not licensed in Spain, according to our experiences, though it does not mean all players from Spain will automatically be somehow scammed. We apply a fair gambling approach rather than purely law enforcement, if you catch my meaning.

On the other hand, if this casino would been licensed in Spain you could turn to your local gambling authority, which I belive would be a huge plus. So, good thinking, for sure!

Casino can actually, like any other company, decide not to serve the client. At the same time, though, it must also consider the situation fairly and respect the player. This is the point I consider violated by the casino.

Indeed!!!!

It's all advantages for them and disadvantages for the player since being illegal means they are outside the DGOJ's protection umbrella.

That is, they close my account without justification, they do not comply with the regulations of my country, they profit, they do not pay taxes and I cannot file a claim with the DGOJ because it is illegal.

It's crazy!!!!

For all these reasons, Peter's response has disappointed me.

I totally agree...and I would dare say that it is disrespectful to this community.

I would dare say that these illegal activities encourage gambling addiction since an Interdicted person registered in Regiaj could play normally at Malina casino...do you see it that way Radka?

Actually, I was saying the same as Peter did.

If there is no active balance casino, like any other company may decide not to provide services to you. Especially if the player lives in a country, the casino should not have accepted if we stuck with the laws.

If the casino closes your account for some reason and there is no active balance, refunding deposits would not be fair either. The money has been palyed out in the past.

However, it is definitely not ok to close someone's account with an active balance and fail to provide a reasonable explanation.

Do you see the difference between these two scenarios, please?