Fat pirate casino (page 5)

Sorry, I correct myself, I took the samples on November 21st and 22nd, I am patient, I would only appreciate clear answers from them

That's for sure, I think everyone in your position would feel the same. But if they can't tell you the exact date or time when you'll get your money, there's nothing we can do about it.

Clarity is important, but if it's going to mislead you, it's pointless. 

Can we file a complaint?

I confirm that your application is being properly verified by our department.

We have recently had numerous requests which have partially extended the timeframes.

However, to speed up the process and give you priority, I have just marked your application as priority.

We just ask you to wait for an email from us...this is what their live chat says.

We confirm that your withdrawals are correctly queued for processing shortly.

Please note that processing withdrawal requests generally takes at least 3 to 5 business days, counting from the day after the request was made or from the day of the last processed withdrawal. Please note that this time frame excludes Saturdays, Sundays and public holidays.

The withdrawal status will be updated in your balance history once it's processed. Additionally, please note that if you decide to cancel a pending withdrawal, the withdrawal process will start over again with a future request.

However, if you wait, I'll see if I can follow up on your application. This is what they say.

They told me that even if they are in the verification phase they are processed correctly, I ask you but have other users had problems with payments??

There were also complaints from other players about withdrawals that were delayed. However, if they haven't sent you the money yet, I don't think it's necessary to ask about it every day in live chat. Check once a day to see if the status of your withdrawal has changed as the casino told you it would. If you write to them every day and they don't have any updates, they won't have much to say to you. 

We give casinos 14 days, and from what I've seen, you've already filed a complaint, so you don't need to worry. If you don't receive your money, we'll try to help you. 

Anyway I would like to tell you that a week has passed but I still haven't received anything, the account is verified and they say they have delays due to the huge flow of requests

That would, on one side, explain the delay and also the other players waiting for their payouts, but on the other, does not look good.

I wonder what the casino management is going to do during the Christmas peak next month.

Well, I hope they manage to find a working solution for those delays!

They say it's in progress

Which means it is waiting for someone to carry that out; it fits.

What???

Does this mean it's okay for them to be in processing??

I said it fits the information the support told you—they are delayed due to many withdrawal requests in queue, which means that the withdrawals are shown as "processing."

Maybe you did not understand me well. I'm not saying it's okay for the players, but it is consistent with what the casino told you and others.

And what am I supposed to do? Will they pay?

Well, you can only wait. Since you submitted the complaint, I see no options left. Try to calm down and remind the casino of the delay once in a few days. The best you can do is to be patient and not worry too much just now.

The casino explained the delay, and the complaint process is currently ongoing. Try to rest.

Last night they sent me an email highlighting that the withdrawal is being processed, that I will receive the money as soon as possible, I made two withdrawals however

Hey, that could finally be a positive sign!

Also, successful withdrawals in the past indicate the delay truly may be a temporary matter. Or did you mean something else when you said you, however, had made two withdrawals?

In any case, we are here to see the progress; the complaint is, in my opinion, a good backup.

A withdrawal arrived today, one for 500 is still missing.

Really? Things finally got moving! Well, step by step, I'd say. I would certainly consider the present a positive promise for the withdrawals to come.