Fat pirate casino (page 4)

Hello, My bank can't see any incoming payments from fatpirate. But they said this is probably due to them not sending it by faster payment so it won't show until the money is actually in my bank. The only way they can trace it is with the ARN number which I'm still waiting for 🤦🏼‍♀️ customer service is as useful a chocolate teapot, I get told the same thing over and over again

That must be frustrating if you don't get any details, for sure.

Please keep us informed about how it goes.

It's highly frustrating. It'll be 2 weeks tomorrow since I made my withdrawal and still nothing. I'm really hoping it'll go in this week!

So, what about filing your complaint now, though? Have you thought about it already?

Our complaint team will do their best to help, if possible.

Please let us know if you'd like to proceed with it.

Yes, I would like to file a complaint please

Just follow this link, please, and explain everything well. Then someone from our complaint team will get back to you as soon as possible.

If you'd like to ask anything, we're here, of course.

I made two withdrawals of 500 euros each, one on November 21st and one on November 22nd, but they are currently being verified.

Can you help me understand?

Hello, congratulations on your win.

If your withdrawals are currently being checked, it is important to be patient and wait. The finance department is probably checking that everything is in order, and once they decide that it is, they will send you the money. I know that in the case of this casino, it may take a little longer than usual, but I believe you will receive the money. However, do not play with it, and if it takes longer than two weeks, we can try to help if you are interested. 

Yes, I'm interested.

To be helped

This morning they sent me an email saying that my withdrawal request has been updated, but I still see it as being in the verification phase on the game, despite their email I received at eight this morning.

I think that in this case, things have moved forward. So try to wait and see if the status changes on the withdrawal. It may take a little while, but it definitely shouldn't take long.

Which payment method did you choose? 

Bank transfer

Do you think I'll ever get to see my money?

The withdrawal status has not changed yet even though several hours have passed since they sent me the first email stating that the withdrawal status is being processed.

I think so, casinos usually pay out players. Try to be a little patient. I know it can be difficult, but it's necessary at the moment. Bank transfers can take several days.

Your request has been updated. That's what they say, but I always see it under review and they apologize if it takes longer.

Yesterday they said that the request was being processed and updated, today I made the withdrawals on October 21st and 22nd but they are still in the verification phase, what should I do to better understand the situation?

I understand that.

What you need to do now is be patient. There isn't much else you can do.