Complaint against hitnspin casino (page 3)

They're scammers, you'll never get your money back. They're always making excuses. It's a fake casino, just a bunch of scammers, believe me.

If it is taking this long, you should really file the complaint as Jaro suggested.

Have you thought about that option already?

Complaint against Hitnspin Casino!!

I deposited €15 and won €500 twice, but now my account has been blocked and they're refusing to pay out! I get an email saying they'll unblock it, but my balance will be deleted and I'll only be left with the €15! Outrageous! Stay away.

Hello, can you perhaps verify what other information the email provided? Any rules breach mentioned? Pardon my curiosity, but it sounds like only part of the whole matter was shared.

Was perhaps some bonus included in the matter? Feel free to post a screenshot of the email here.

Could it be possible?

Hello,

Thank you for your feedback.

I did not use any bonus. The winnings of €1000 come entirely from real money (deposit €15).

The only reason I was given for the suspension was that I had allegedly violated the rules. However, no specific rule or violation was mentioned.

The only possible reason could be a minor typo in my name (one letter wrong), which was unintentional. I have already explained this and am, of course, ready to fully verify my identity and submit correct documents.

Additionally, support offered to unlock my account only if my entire balance was cancelled. I declined this offer.

I have attached screenshots of the communication, which clearly show this.

Thank you for your support.

Here is the deposit

Hello, thank you.

As much as I could conclude, there was some kind of error, a typo; however, it is not clearly stated on what occasion it happened. For some reason the casino considered it a rule breach and thus voided the balance, leaving the last deposit.

So, generally speaking, I guess you disagree with how the casino responded to your typo, because in your opinion it wasn't a rules breach. Quite the opposite, you see that as the casino breached its own rules.

The most important part is to understand when the typo occurred, what you did afterwards, and how the casino responded.

In my opinion, the context matters the most because breaking the rules usually also means voiding the balance, for example.

Hello,

Thank you for your feedback.

The typo was unintentional and I wasn't initially aware of it. It was simply a misspelled letter in the name.

I have not gained any advantage from this, nor have I attempted to deceive the casino or violate any rules. I am simply using an active account and remain fully prepared to verify my identity with official documents.

In my view, the complete cancellation of the credit balance is therefore not proportionate to a simple typographical error.

Thank you very much for your support and for further investigating the case.

Hello, of course I believe you; it was just an ordinary unintentional typo error because it offers no real advantage for you, quite the oposite. In such cases, I saw many casinos arguing that the player must provide full and accurate information, and thus they broke the rules. I won't lie to you; I really saw that just recently, to be honest.

The situation appears to be quite clear, but I do not dare to guess the outcome. Let's see what comes next with the complaint; I wish you a swift resolution.

Hello,

Thank you very much for your honest assessment and your support.

I understand that the situation now needs to be examined further, and I hope for a fair resolution to the case.

Best regards

Lisa Padurean

Good morning to you!

I just want to add that I absolutely understand why it feels so unfair and of course I hope common sense and context will be heard by the casino representative.

If that is possible, please have a nice Friday. 🍀

Good morning,

Thank you very much for your understanding and support.

I truly appreciate your honest assessment and also hope for a fair and reasonable solution.

I also wish you a lovely Friday and a pleasant weekend. 🍀

Thank you.

Would you kindly share the complaints' progress once something new occurs, please? I would love to know how it ends, to be completely honest with you. I'll let you decide, of course.

Of course I will do that.

Best regards

Lisa Padurean

Thank you very much in advance and enjoy sunny weekend. 🍀

When something new pops up, I'll surely be somewhere around the forum.

Thank you so much for your support and kind words.

I wish you a lovely, sunny weekend too! 🍀

As soon as there is any news, I will of course provide an update.

Good day to you!

I just took a brief look at the last post from the casino in the complaint and it seems there are other problems in motion, based on the email addresses mentioned there. Well, let's see what else is going to happen. That's actually what the complaints are for, right? I'm hoping for the best possible option.

Thank you very much for your reply and for reviewing my case.

I understand the situation and am prepared to provide any necessary information or documents to confirm my identity and account details.

I also hope for a fair and positive solution and thank you for your support.

Best regards

Padurean Lisa

Thank you for your support.

HitnSpin informed me that there are problems with older accounts, citing the rule on duplicate accounts.

However, I would like to clarify that the older accounts were already closed or inactive and no longer in use. Furthermore, I did not use any bonus.

There was no intention to break any rules or use multiple active accounts. I therefore still hope for a fair solution.

Sincerely, Lisa Padurean