Complaint against hitnspin casino (page 4)

Thank you for your support.

I want to make it clear that I did not use a bonus. The casino's statement is not true.

My older accounts were closed or inactive and were no longer being used. There was no intention to maintain multiple active accounts or to violate any rules.

I therefore continue to hope for a fair review and resolution of my case.

Regards, Lisa Padurean

Hello Lisa,

I agree it makes little sense to maintain more than one account, and if those other accounts have also been properly closed in the past, especially in cooperation with casino support, I conclude this situation differs from when one person starts multiple accounts to abuse a rich no-deposit welcome bonus.

So I still think that all the evidence that came out during the complaint will be very useful for the mediator and the casino, too, to get a full picture. Creating more than one account is always against the rules, but the key issue is whether the casino was aware of this fact and whether the player gained an unfair advantage. I guess.

I appreciate those follow-ups and will remain in touch.

Thank you very much for your assessment and your support.

I understand the situation and also hope that all available information will contribute to a fair assessment of the case.

Thank you for staying in touch.

Regards, Lisa Padurean

I have also uploaded the aforementioned screenshots, including the account balance with real money credit and the status of my KYC verification.

I hope this information will be helpful in the further investigation.

Best regards, Lisa Padurean

Thank you, Lisa.

To be completely honest with you, results may not always seem fair enough, especially where there is a slight contradiction between common sense and the natural restrictive effect of the casino rules. Multiple account situations are a shining example.

I would be ready for any outcome, but I can still assure you that for my colleagues all the details gathered and context of the situation matter too. Though it remains clear that more than one account is prohibited in such a casino.

Hello, I would like to explain my situation again clearly and objectively.

I am aware that only one casino account per person is allowed. However, in my case, there are previous registrations that date back a very long time and were not actively used. These old accounts have never been related to my current gaming activity.

My currently used account is the only one that has been actively used. There was no simultaneous use of multiple accounts, no intentional circumvention of rules, and no bonus abuse, as I played without a bonus.

The payout applies exclusively to winnings from real gaming funds without bonus conditions.

I therefore request a review to determine whether the account suspension and the refusal of payment are justified in relation to the actual usage.

Regards, Lisa Padurean

Hello Lisa,

I believe I understand what you're saying regarding the older accounts. And what I would mark as extremely important is specifically the inactivity of those older accounts and, at the same time, lack of any bonus usage.

Thank you very much for your openness.

Thank you for your feedback.

I would like to clarify once again that my information refers to the currently used account and the payment in question.

I did not use any bonus there and did not take advantage of any bonus conditions.

I am happy to answer any further questions.

Regards, Lisa Padurean

Anytime. I'll leave you in Petra's caring hands and will be here to see how it goes with the complaint thread. 🙌

Thank you for your support.

I am waiting for further developments in the case.

Regards, Lisa Padurean

Good morning Radka,

My complaint has been closed.

I don't understand why.

Regards, Lisa Padurean

Good morning, Lisa. I'm sorry to hear that.

I checked the complaint and I believe you saw the same information from the casino. Bonuses were taken according to the casinos. This is as I mentioned earlier: Creating multiple accounts even without bad intention is against the rules; from a fair perspective and with further context, it can be disputable if none of those accounts gained an unfair advantage by their existence. However, in the complaint, the casino claimed that the bonuses were taken, add the issue with the typo in the name and here we are. 🙁

There is sadly not much we can use to defend your point of view. I'm truly sorry.

Yes I know .

I hope there is also evidence that I allegedly used a bonus.

Thanks for the explanation!

Hello, you are welcome, of course. The way I see it, the complaint was closed meanwhile; however, the way that suggests we could not push casino but the claim wasn't explicitly beyond point.

Well, I'm sorry.