Complaint against hitnspin casino (page 2)

Well, I wouldn't label the casino as scammers because they react correctly according to their Terms and Conditions and therefore block. When a player enters an incorrect first and last name, that is exactly what often happens. You need to read what you fill in and most of the time it is not in any registration form that you have to enter only your first name and nickname. 

Anyway, I believe that this situation can be fixed somehow and if they do a verification with you then we will see. But it's certainly not something the casino has no right to do. So be patient and hopefully something positive will come.🙂

I learned almost nothing from what you wrote, please try to answer my questions, feel free to use a translator.

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May I ask why don't you type the normal text into the translator and post it here? It is not necessary to do it via screenshots. 

Kristina is dealing with your situation, but the casino wrote that you created multiple accounts, which is a violation of the rules. I think we'll ask them to give us some evidence of that as well, so if that's the case, we'll definitely find out. 

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The best thing to do is to focus on the complaint and reply there in one message and describe the problem. Both the casino and we need to know clearly what happened, because without that we can't help. 

I would be grateful.👍

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Please respond to me normally because this is going nowhere.

Is there something you did not understand?

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I can see that the situation is getting quite muddled. I would probably recommend you to get some fresh air, get your thoughts in order and write them in a post because I still have the feeling that you are writing what nobody asks you. Try to focus on the questions the casino asked you and answer them. There is no need to write a one sentence response to a question that is also a question. It is necessary to reply and clarify what you are talking about in order to help. I don't know how better to explain it to you, but without that you simply can't be helped.😕

They freez my account 2 weeks ago,after the situation was cleared my account was unblocked but already pass the maximum time allowed for withdrawal according to their T&C policy but they didn’t payout.I emailed them twice but not received any answer .What I can do to receive my money.Are only 2300 euro.

Hello, on what basis was your account frozen? When they blocked it, were you unable to withdraw your money because of what you said and because the time had expired? How long does the casino reserve the right to send you your money?

They suspected that I use VPN to connect to the casino site. After the suspicion was cleared by my explanation they unblock my account.To payout the requested withdrawal according to their T&C policy in maximum 5 days .

I have answered you multiple times, I have sent enough evidence, and I have recent proof showing that in all the chat conversations he lies and you don't understand me, I am a victim.

Right, so you didn't use VPN?

Also, whole time they were doing investigation , you had your withdrawal pending and now after they resolved it they told you that time for withdrawing your money passed? Can you re-enter your withdrawal or not?

You didn't send anything to be honest. 🙂

I remember your case and I and also Kristína told you what to do if you want us to help.

You couldn't do it so your complaint was rejected.

My account was block only 2 days.Is not a problem to request withdrawals.I have requested withdrawals from 29.10 ,30.10 ,the problem is they don’t pay out .The withdrawal are not cancelled or rejected they don’t pay out.

I understand clearly.

In this case, I would use our complaint team.

We will try to help you and contact the casino.

We give casinos 14 days to resolve withdrawals with players, and you are basically at the end of this timeframe.

They didn't tell you why you don't have your money yet, did they? 

They're scammers.

I emailed them few times about this issue with the withdrawals.One time they answered that they processed manually the withdrawals and last answer when I specified them that I have withdrawals starting with 29.10 the answer was that my withdrawals are still under review.