Communication with Antillephone nv 8048 / jaz (page 2)

The casino paid me all 1750 euros today. So the intervention of the EM group representative was decisive unlike Antillephone which didn't care from the beginning.

Hello,

I'm quite surprised in a positive way! 🙂

If I got it correctly, somebody from Antilephone simply added this email: compliants@emoore.com as a new "copy" recipient so you were able to approach EM Group directly - on your own, am I correct at this point?

I wonder whether we will notice more positive experiences with this EM Group in the future.

I had a problem with Burningbet.com, which is also regulated by Antillephone nv 8048/jaz.

I decided to contact complaints@emoore.com, to see if they could help me, but I couldn't send the message, I think their email address doesn't accept emails sent by the service I use (Tutanota).

So I went to Emoore.com and sent a message directly to Cindy Drommond in the contacts section of the site. In less than an hour I was answered. But in my case they can't help.

I will reproduce here the two emails I received from Cindy Drommond:

First Email

"Dear Mr. Muller,

Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino's that I can assist in or if I can provide you with the name of the Managing Director, in such in case you could take the complaint to them."

Second Email

"Dear sir,

This casino is managed by : (SMES) Solutions for Management and Employment Support NV

Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.

Kind regards,"

UNFORTUNATELY THEY CAN'T ALWAYS HELP.

Hello Pablohenriques,

thank you for sharing.

It's a pity. On the other hand, it does make sense, I'm afraid. If the casino is registered elsewhere, they can't participate in the complaint. 

Although the almost immediate answer is still very promising.

I still think this company will prove useful in time.

Anyway, how did your problem with Burningbet.com end?

It will be useless but by any chance have you already sent the complaint also to complaints@gaminglicences.com?

Yes exactly, I don't know if this copy recipient was entered voluntarily or not because in the previous Antillephone emails there were still other copy recipients (for example the Willemstad shopping center in Curacao) that apparently had nothing to do with it.

I did the exact same thing you did. I sent a vague message, without explaining that it was a complaint, to complaints@gaminglicences.com.

I was quickly answered. But what caught my attention is that the answer did not come by the official email, but by an alternative email "Curacaogcb@protonmail.com".

That's kind of strange to me I must say 😀.

Anyway, according to the other post from Pablohenriques this company reacts promptly and it seems they care even if they can't get involved.

My problem is not over yet, it is far from over. And the way things are going, I wouldn't bet that it will have a happy ending for me hahahaha.

Unfortunately, it's a bonus balance and not my real balance, so I'm more relaxed. But even so, it's a value I've earned within the rules and I'm entitled to receive it, so I'll try as much as I can.

I'll create another discussion topic here on the forum reporting step by step. Maybe someone can help me. And this can also help other people who face similar problems in the future.

Hello,

the @protonmail now?

If I run a licensing company I would not dare to use the Gmail or the yahoo domain as well as protonmail. 😀

Please let us know when you receive some other reply as well. I'm getting curious.

That's what I thought.

A serious company, whose mission is to regulate an important economic area, delegated by a government agency of a nation'; using a "protonmail" email ?????

Professionalism and seriousness are not their strong point.

Frankly, you may be right at this point.

Anyway, I think that the most important thing is if they can provide some kind of fair support to the players in need. Let's see what happens next.

My account has just been banned from Burningbet.com... I can't even log into my account...

They sent me an email saying that my account was banned because I broke article 3.29 of the betting rules.

I did a little research and found that right here at Casinoguru there is a case of a sports bettor who had won money with a bet and they used this excuse to ban his account and not pay him. (Remembering that Dozenspins and Burningbet are sites belonging to the same criminal group Altacore N.V).

https://casino.guru/dozenspins-casino-player-s-account-has-been-closed

They scoured my entire account looking for a SUPPOSED small mistake that could serve as a PRETEXT to ban my account from the site and AVOID PAYMENT.

I did some research on Burningbet and found that they are run by a company called Altacore NV, so far so good. But what I found out later is that this Altacore NV is managed by another company called (SMES) Solutions for Management and Employment Support NV

Researching this (SMES) Solutions for Management and Employment Support NV I discovered one swindle and rot after another...

Some example...

One of their sites has already been closed, called Forzza... It caused controversy in Holland.

https://knipselkrant--curacao-com.translate.goog/ad-cash-centers-illegaal-gokken-of-slim-ondernemen/?_x_tr_sl=nl&_x_tr_tl=pt&_x_tr_hl=pt-BR&_x_tr_pto=op,sc

They are also behind the PIN UP BET website

https://scamhouse-ru.translate.goog/lohotron-bukmekerskaya-kontora-pin-up-otzyvy/?_x_tr_sl=ru&_x_tr_tl=pt&_x_tr_hl=pt-BR&_x_tr_pto=sc

The person behind this company (SMES) Solutions for Management and Employment Support NV is called VIVIAN VICTORIA ERSILIA

If you do a google search for that name you will find some more rotten ones.

Offshore Companies in Panama...

https://offshoreleaks.icij.org/nodes/27239

Shady links with insolvent companies

https://mobile.twitter.com/librehash/status/1166248574935584769

I contacted the Curaçao Chamber of Commerce asking for information about this company and they sent me the company's registered email to contact...

Detail, an email from GMAIL smessolutions@gmail.com

By this email, this "Vivian v. Ersilia" replied to me. An evasive answer that led nowhere.

But the interesting thing is that in the Email, there was among the contact information your Skype Vivian.v.ersilia

This nice lady is the face behind dozens of online casinos.

This is Vivian V Ersilia's Facebook profile.

https://www.facebook.com/vivian.ersilia/photos

If you look closely you will see that one of the photos on facebook is the same as the contact on Skype.

And the facebook profile is not fake, it's legitimate, it has several connections with family members who are real people...

A simple lady who lives in a simple house, probably in the suburb of Willemstad

is responsible for the company that somehow manages a hundred online casinos that operate globally???????????????????????????????? ????????



AM I BEING VERY NAUGHTY OR IS THERE SOMETHING WEIRD ABOUT ALL OF THIS?

Hello there.

You've certainly done quite interesting progress there!

I will put this to the attention of Jozef.K, he deals with licenses and complaints so I think he might be interested in your development.

I also think he could provide some useful insights as well.

Hello Pablo.

Thank you very much for sharing your detailed research with us. As we have already discussed in other threads in the forum, I would highly recommend you to stick with the licensing authority. Searching or contacting possible persons from the casino on their personal channels (also sharing their photos) may not help your case, but even the opposite. Of course, it may be the responsible person from the casino, but it may be a family member with the same name or even a completely different person.

Please, contact me know if you have any questions.

jozef.k@casino.guru

I STRONGLY RECOMMEND REPORTING SUCH OFFENSES TO THE CHAMBER OF COMMERCE OF CURACAO AND CONTEXTUALLY TO THE MULTIMANDATE MINISTER OF CURACAO. WITH THIS LICENSE YOU MUST ACT IN A STRONG WAY, OR THEY WOULD NOT FRIEND.