Oh, I believe I understand the problem...
I presume this casino is running on the Real Time gaming platform, which is sadly well known for being highly user-unfriendly when it comes to free chips. At least as far as I know.
At these casinos, and I'm sorry to see the trend has not changed yet, players are able to take many free chips in the row without any technical restrictions, and once the winnings are to be redeemed, the explanation is precisely like the one you got.
"It is stated in the terms that only one free chip may be activated at the time and mostly that just one welcome bonus is allowed per player account...."
Have you seen any pup up or waring informing you that you already took a welcome bonus in the past?
I guess you have not.
No I didn't see anything of the sort . The thing I saw was withdrawl allowed and it had the whole amount listed , I went bAck and looked at my transactions , the last 5 coupons I tried to play were denied , what's he talking about ?
I hope our complaint team will be able to find out what exactly can be done, but you need to reply to Veronika in your complaint first, please.
Yes it is long lasting also because each time it takes a whole week to respond..
Sì è duraturo anche perché ogni volta ci impiega una settimana intera a rispondere..
I had replied to Romi who was talking about my complaint. I've been going on for three months
Avevo risposto a Romi che parlava del mio reclamo. Sto andando avanti da tre mesi
My girlfriend was cheated out of over $4600! She initially put $20 in Sninsy Casino and ended up winning a prize drop of a little over $4300, well she continued to play and lost a bit but ended up winning $700 more on snoop dog. Well she wanted to cash out and everything was fine on our end they said. She waited the 5 business days they said it would be up and called them back daily with they are still verifying...Well after about the 10th day she couldn't log into her account no more!? She is devastated now and we didn't know who to turn to!!! Unfortunately she didn't take to many screen shots,but I was thinking she will have proof she paid money,and if someone ever gets ahold of someone there she has the day and time she won the prize drop,so maybe they can say who won the prize drop then if they say it wasn't her? Oh and they deleted her history right off the get go! She has some screen shots,but if you would like her email I can give it to you? Thanks in advance for anything you can do!?
That is great. I am glad we could be of some help.
But I am a bit confused now to tell you the truth.
Your ongoing complaint is for Ragging Bull Slots, where Veronika actually still awaits your response, by the way.
You wrote here that you got money from Club Player. So, were you waiting for more withdrawals then?🤔
My girlfriend was cheated out of over $4600! She initially put $20 in Sninsy Casino and ended up winning a prize drop of a little over $4300, well she continued to play and lost a bit but ended up winning $700 more on snoop dog. Well she wanted to cash out and everything was fine on our end they said. She waited the 5 business days they said it would be up and called them back daily with they are still verifying...Well after about the 10th day she couldn't log into her account no more!? She is devastated now and we didn't know who to turn to!!! Unfortunately she didn't take to many screen shots,but I was thinking she will have proof she paid money,and if someone ever gets ahold of someone there she has the day and time she won the prize drop,so maybe they can say who won the prize drop then if they say it wasn't her? Oh and they deleted her history right off the get go! She has some screen shots,but if you would like her email I can give it to you? Thanks in advance for anything you can do!?
I have already replied to your previous post here, actually.
In order to help her, she will need to open an account on our site and file a complaint, so we are able to intervene.
Will she go for it? We're here to help.
Sorry, but I don't think I understood your request here.
You want to know about some casino where you can win? Is that right?
It is quite difficult to predict that, but you can browse the most recommended casinos for your country here if you wish.
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