This is what I tell you tomorrow heading 8th day
And below for the 8th day they don't process my withdrawal!!! And ace star. And you will do it every day until the money comes in
The first deposit was on 10november, then on last thursday 19 they cancelled it saying that it is the banks provider fault and I ve done again the withdrawth. Totally 16 days. Yes I would like to file a complain, can you explain to me how?
I sure can.
Please follow this link and the steps to submit your complaint. Then explain well the whole situation, so our team understands the issue well.
If you have any questions, we're here to answer them. Surely let us know how you go.
I've been waiting for some time. However, I canceled and asked for a withdrawal again. I sent a message to support and they assume that the days have started counting again. I'll have to wait a while longer. I'll say something in 10 days again.
Yeah, unfortunately, if you cancel the withdrawal, it starts from the beginning every time you request a new one.
I just hope that everything will go fine. Keep us posted.
Unfortunately, still nothing and still the same excuses that the finance department has a lot of work.
Is there any way to complain legally?
I can see that you were able to submit your complaint, and our team has already started working on it.
So, hopefully they will be able to communicate with the casino and solve the issue without you contacting any laywer, because it surely would cost a lot. That is the way you can try to deal with it, but I am not sure if it's worth the cost, actually.
Let's see first what our complaint team will achieve. What do you say?🤞
I m with you,I just want to take a responsible answer and stop taking awfull excuses.
I wrote to trust pilot
I wrote it this morning
I have also written to trust pilot about my case
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