Good afternoon, the Caliente.mx casino does not want to pay me, it has been 2 weeks since I sent my documentation to verify my account and yet they are refusing to pay me part of the money I deposited and something else that I won.
Hi! Well, I guess there is more to the story, like what did the casino say to you, any explanations given to clear out the questions? Have you passed the verification successfully?
Why would they refuse to pay out just a part, do you have any idea?
If you don't, please ask the casino and share it with us. I'm sure there must be some reason, so the most important question will be whether this reason is fair or not.🤔
I'll wait for your reply.
They sent me the following email, I contacted them again and they told me that within 24 to 48 hours they would tell me what would happen to my withdrawals. As soon as they send me the answer I will publish it right here. I hope the response is favorable.
Dear Karla Maria,
Thank you for choosing Caliente
We inform you that we have received a response regarding your request to review the user account. We are informed that by administrative decision, the withdrawal function in the account will be blocked indefinitely. If you request a withdrawal on future occasions, we ask you to make an account verification request.
Regarding the function to make deposits, it is enabled without any problem.
The aforementioned security filters are established by a specialized department that regulates the activity in user accounts, in case irregularities are found in them. Limits are established and verifications of personal data that only users have are requested, this if it is decided by the administration itself.
As set out in our terms and conditions. / Points 17 (Our rights). / Points 17.2, 17.3, 17.4
Please do not try to open a new account because it will be closed by our system. According to our terms and conditions, only one account per player is allowed to use.
Point 3 of our Terms and Conditions states that:
Only one account per person is allowed. We reserve the right to close duplicate accounts or any accounts suspected to be related and to void any bets placed on duplicate accounts or any accounts suspected to be related.
If you have questions, you can contact us through our available means:
Chat: Online Support - available from the Caliente lobby
Free Telephone (Mexico): 800 5 22543683
International telephone: 01-800-5-22543683
Email: soporte@caliente.mx
We appreciate your understanding and collaboration.
! Thanks for playing on Caliente.mx!
Greetings,
The Hot Team
Oh, I see now. Thank you for the email!
If I'm not mistaken, your account needs to be verified first, and additionally, there is some assumption of breaching rules. Probably the one referred to as:
"Point 3 of our Terms and Conditions states that:
Only one account per person is allowed. We reserve the right to close duplicate accounts or any accounts suspected to be related and to void any bets placed on duplicate accounts or any accounts suspected to be related."
It seems your account struggles to pass the verification due to similarities with other account or accounts. For now, I'd say it would be best to wait for additional explanation.
Kind advise: Do not deposit until this situation is cleared out, please.
I'll be waiting for the next update.
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