karlamariavb02 years ago
No, they had simply taken my winnings unfairly, even though the verification was in process. Then they refused to return those winnings, so I told them that I had bet, played, and won, that what they were doing wasn't fair, and that I would complain to the authorities. After that, they sent me the email I put as "Final Response." After that, I withdrew the money to my account, and that was it; I won.
You managed to sort it out in the end. I'm glad you got your money. I know it wasn't easy, but all's well that ends well.
So did you stay here to continue playing?
Good morning. After reading these comments about Caliente Casino, I've decided to support the cause. I also had a similar experience; I'd been playing at the casino for about a month. I never played slots; I prefer live tables. At first, I struggled with the verification process, but it eventually worked. There were already several transactions during that month. Sometimes I won; my biggest withdrawal was 14,000 in blackjack, but it doesn't compare to what I'd already lost.
One day, after a month of using only this casino, I had already gained confidence and even knew all the dealers. Things started going really well for me at the beginning; I had almost lost $80,000 MXN, but after several sessions over several days, I recovered the $80,000 I had lost and even won $298,000 MXN. I was so happy that night that I even went out to celebrate! Haha
At that point, when I reached that amount, I made the withdrawal. It said that amounts over 27,000 required a review process and could take between 24 and 72 hours. It didn't seem that strange to me at the time; it was just a notification that appeared on the screen after making the withdrawal. I thought it was normal for that amount, just to make sure everything was okay, so I waited. After about two days, I received an email notifying me that my account had been disabled by administrative decision and that from that moment on, I wouldn't be able to make withdrawals or deposits. I still had access, but nothing was working. When I contacted them, they told me it was something with my account verification; the documentation I sent wasn't valid because it was blurry and the information was illegible. Two months have passed since this incident. Weeks after my account was disabled, I received a refund of only the 80,000 I had lost initially. They refused to pay me the profits. A total of 298,000. Besides the 10,000 I received for redeeming my Calipoints, in my opinion, the fairest thing would have been to pay me back everything in full. But if they were going to return the amount I had lost, it should have been the entire amount I had invested from the beginning, all the thousands I had already lost. The 80,000 they deposited were already mine; I had earned them back. 😔
I don't really understand the whole situation, to tell you the truth.
If the documents you have sent were blurry, they should ask you to resend them and not confiscate your winnings.
Please submit a complaint here so our team could investigate the matter, and if everything is clear from your end, hopefully you will receive the full amount with our help.
What do you say? Will you go for this?
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