No, they had simply taken my winnings unfairly, even though the verification was in process. Then they refused to return those winnings, so I told them that I had bet, played, and won, that what they were doing wasn't fair, and that I would complain to the authorities. After that, they sent me the email I put as "Final Response." After that, I withdrew the money to my account, and that was it; I won.
You managed to sort it out in the end. I'm glad you got your money. I know it wasn't easy, but all's well that ends well.
So did you stay here to continue playing?
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