Attention – Supabet does not pay out! (page 4)

The complaint can be submitted right here: https://es.casino.guru/quejas/enviar 👈

Please provide a detailed explanation of the situation there, so my colleague can fully understand the matter. I sincerely hope that if players express their concerns, changes will occur.

I just submitted the complaint. Thank you.

Did they end up paying you everything?

Do you know how it ended, if the client ultimately got paid?

From what I can see, the player stopped responding as soon as he filed the complaint, so we don't know how it turned out.

Are you asking because you're also waiting for money here? Let me know what your situation is.

I won 155,000 euros at the supabet casino. They're doing everything they can not to withdraw the money, will they pay it?

Congratulations, that's quite a lot. 

Can I ask, then, what exactly is the casino doing when you say you think they don't want to pay you? Have they sent you any money yet, or not at all? 

They've already sent around 4000 euros and now they've asked for verification of the account but they're taking a while to reply

And what exactly are they supposed to respond to, the documents you sent them? Have any of them been accepted yet, or not? How long has it been since you sent them, and they still haven't responded?

I sent my ID card, bank statement and proof of address 4 days ago. Apparently the proof of address was rejected because they keep asking me to add another one.

And did you ask them if they could tell you what they need to see or what’s wrong with what you sent? 

They don't say what's wrong, they just reject the document and in their emails they're very general

have you talked to a live agent about your issue?

If this continues and they keep rejecting your document, and you don't know what to do next and they don't let you know, you can open a complaint with us.

how long should I wait?

Well, based on our extended experiences from the past, we provide each operator with two full weeks before our mediators step in, so basically the limit is 14 full days, mostly counted from the withdrawal request submission or internal check, depending on what has started earlier. But do not worry with that much; just submit the request if the casino really cannot handle the situation, including all events described with a compact timeline and our colleagues will get through it and notify you later on when your attention is needed.

where can i add the complaint?

I see I don't need to explain it anymore since your complaint is in the review stage, which means you've handled it.

Now we just have to wait and see how the whole case unfolds.

Good luck. 🍀

Hello everyone,

I've had the same experience. I initiated withdrawals totaling €850 on June 23rd, 24th, and 25th, but I keep getting the runaround. I complained via email and received a standard reply. If I ever get the money, I'll have my account closed. It's all just harassment, and they're hoping I'll snap, cancel the withdrawals, gamble, and lose.