Attention – Supabet does not pay out! (page 5)

Hello, as far as I know, the casino pays in the end, though I agree that the overall user experience could be better. Players have been talking and complaining about delays. It's understandable that you expect money as soon as possible, and I hope it won't take longer.

Has anyone managed to make a withdrawal from this particular casino in the last 2 weeks?

The casino has definitively rejected the withdrawal to the deposit method today after 12 days. The deposit was €100, the first withdrawal on June 23rd was rejected this morning, so the second withdrawal from June 24th should also be rejected tomorrow... According to the profile, verification is not required. This whole thing stinks to high heaven.

Hello, I’m not exactly sure how it is with other players.

I can see that there is currently someone else with a similar issue, but I don’t have full visibility on how many similar cases there are at the moment.

You’re asking whether other players received their money. I assume you also have an issue and are waiting for your withdrawal, how long have you been waiting?

I can see you already have a complaint open with us, so our team is currently investigating the situation.

Was there anything required from your side, for example completing verification in the casino or anything similar?

Update: After persistently pestering support, payouts 2 and 3 were completed. Just put real pressure on them, guys. If necessary, even send emails to support threatening legal action, such as involving consumer protection agencies, etc.

The last withdrawal request has just been executed.

Real good news, though the great deal of struggle involved is not convenient. What payment method worked in the end, please? We were talking about how the one used for deposit wasn't available for withdrawal.

The casino could have caught up with the list of delayed payments. Thanks for sharing!

Dear

If the casino had provided specific information about the payout dates via email or through the support department and not general and ambiguous and unclear answers, the situation would certainly be more tolerable. Now, dealing with withdrawals every day, for 13 consecutive days, and worrying about whether I will receive the payouts or whether I will lose them, I think is tragic. Certainly not representative for a casino with a rating of 8.0 at a time when complaints are coming one after another from players. My personal opinion is that it is not a reliable website.

Thanks

That makes sense. Of course. I wish your next casino were much better and without weak episodes, including delayed payments.

Hi Radka, that's really strange. The first withdrawal was cancelled, but withdrawals two and three went through quickly even though they were all requested to a credit card – which is also the same as the deposit method.

I see it the same way. Based on the structure, I'd say it looks like Boomerangbet; maybe all the casinos are under one roof, because payouts take forever there too.

Hmm, that's really weird. It could be some kind of unexpected error, something like a disturbed automated payout. Well, speculating won't help, of course. The casino should take care of that, of course. 😐

And yes, bigger casino groups often share the same payment providers. As far as I know, payment providers focused on gambling tend to offer services for bigger international actions, for example. I'm not sure whether this is helpful at all, but that's what I realized.

...and here we go again with the same old problem: payouts are sometimes taking up to 7 business days to process. Just press the button, for God's sake.

Oh, now it looks more like a regular situation for this casino. Based on the review, I would say there is something to work on.

Hypocritical arguments in the chat, like a security check is required, etc. I deposited with Revolut and used it to request a withdrawal. So you should really look for an alternative.

I know the others will appreciate the details. Thank you. Would you also let us know once the check has ended, please?

This casino is a disgrace. I hit a Grand Prize jackpot—a once-in-a-lifetime win of 40,000 euros—and they applied the maximum payout limit, taking 25,000 euros for themselves. No one from the casino itself, not even the VIP manager, could explain it; he even put his foot in his mouth, despite knowing international gambling laws. A jackpot is a jackpot—it has to be paid out, and there are no laws preventing it.

Hey, I already replied to you in your own thread, so I will keep conversation there.