Attention – Supabet does not pay out! (page 3)

Hello, can I have your Instagram so we can talk please?

Hi, I made a 500 withdrawal on the 2nd and got paid on the 5th, but I made other 500 withdrawals on the 3rd, 4th, and 5th of October. I contact the live chat every day and get generic responses telling me there's a problem with the withdrawals. They make excuses, but my money hasn't arrived. What can I do? When will I get my money? It seems like they want me to cancel the withdrawal and spend it, which I'm not going to do.

If the casino says "there is a problem," we must wait while they try to fix it. However, under such circumstances, we can't tell when they are going to pay you. The casino should tell.

I understand you see that as an excuse, but it also can be an explanation. As you can see, you are not alone in this. Try to be patient and keep this thread updated, please. If they fail to resolve it this week, I would also recommend submitting a complaint. Are you familiar with it?

If you're interested, I can share more.

So what can I do now? Should I wait this week? If I don't receive it this week, what do I do?

Well, technically you'll have to wait. And if you like, you can submit the complaint as described. You see, my colleagues won't sadly step in during the first 14 full days of the delay. However, you can submit a complaint at any time, which means it involves waiting, but you still have the option to take that deliberate step.

Today, after 13 days, I've only received the first of three €500 withdrawals, and the other two are being canceled due to an error. What error? Now I have to wait two more weeks for them to cancel them again? How outrageous! What can I do?

An error? Well, that's annoying! Any hints about what kind of error?

I still have the same tip for you. Consider submitting the complaint. My colleagues will consider the best steps under such circumstances.

To me it seems the casino will pay but eventually they have to deal with some problems first. 🙁

I'm writing messages every day on email and live chat, but even after 13 days this... What do you recommend? I doubt it's a mistake because the first withdrawal has arrived...

I understand that the casino isn't responsive; since you used the same payment option for all withdrawal requests, this is merely an automated email, which understandably frustrates people.

Well, now we know why there have been so many negative comments.

In any case, my main concern is the unresponsiveness, so I would consider submitting the official complaint.

https://es.casino.guru/quejas/enviar

Use your forum posts to compose a comprehensive description of the events. Soon after your request is viewed and accepted, the casino will very likely receive a notice. So, it might make them rethink the approach a bit.

Thank you for everything. I've filed a complaint, but the 7-day response timer has almost expired, and I still haven't received one. Is this normal? I filed a complaint, and they asked for more information, so I attached it, but it's been almost 7 days. Thank you so much!

Hello,

I imagine it might look like nothing has been happening, but I can assure you that something is happening here. I see Tomas has already assigned you with your own mediator, Matin. That suggests we will very likely need the casino to cooperate with us; however, Martin will keep you posted. I wish the deadlines were shorter, but there are hundreds of complaints.

I truly appreciate your patience; hopefully the end is nearing.

Why are they taking so long to pay...? Last week I withdrew €1000 in two €500 withdrawals, and it only took two days for the money to be credited. Now I have €13,000 in profit, and I've made three €500 withdrawals... why won't it let me withdraw any more? It's already the fourth day. It seems strange to me that they paid so well the first two times, and now the problems are starting.

Have they asked you for some additional verification, perhaps? 🤔

It may happen when a player wants to withdraw some higher amount, actually.

I can see that the withdrawal limits are stated like this:

So, I believe that until those 3 pending ones are done, you won't be able to request another one.

I know. But they've already exceeded the limits; it's been five days waiting for them to process even a single withdrawal. I write to them, and they tell me to be patient, that it's in the queue to be paid... and I don't see any movement. The worst part is, I've kept playing, and I have 20k in my wallet, and I see that I'm never going to withdraw it... and it's money that I desperately need, unfortunately. And I won it through sports betting. It's very difficult to get there with a deposit of only €40.

Hello,

I imagine this is a truly stressful situation. I honestly can't say whether those limits Romi shared with you from the casino review are the very same in the terms and conditions. You see, it is quite difficult to imagine that any casino can transfer 500€ daily, because those withdrawals are hardly instant; it all depends on the payout option. Hence, I would focus on the limits mentioned in the Terms and Conditions.

Delays may of course happen, and I agree the casino should try to minimize negative user experience.

In any case, I hope money starts arriving this week! Will you stay in touch, please? I'd like to see what happens next.

I'm still waiting for them to pay me the first €500 withdrawal out of the three they allow at once. It's a real disgrace... I have €25,000 in Supabet and they can't even process the first €1,500.

How about you submit a complaint request, please?

I believe my colleagues have recently shown interest in the daily limits I mentioned earlier, and when combined with the increased withdrawal requests, this creates a somewhat illogical setup that could lead to delays. It may be beneficial to complain about it, I reckon. It is still a free feature, so you really do not have to hesitate.

What do you think?

Gladly, where do I have to complain? Why do I keep writing to Supabet and they keep giving me the runaround? I'm really annoyed.

Hey, do you know how long it takes for them to pay? They haven't sent me anything yet.

I've been waiting since the 26th