Ybets Casino - general discussion (page 17)

We have been informed about the excessively high amount of complaints submitted against this casino, and I fear we have to wait for some conclusion of what has been happening. I understand this is not how things should be...

I am writing to seek clarification regarding the rejection of my recent complaint, submitted on December 11, 2024, concerning missing funds after a series of sports bets. In my case, I explicitly stated that all my activities were limited to sports betting. Despite this, my complaint was rejected with the reasoning: "Unfortunately, we do not have a branch that deals with sports betting complaints at this time."

I have since come across a similar case involving a user referred to as "tm36," who raised the same issue—missing funds exclusively related to sports betting. Based on the information available, their complaint appears to have been accepted by your team, despite the similarities in our cases.

Given the apparent parallels between these two situations, I kindly request an explanation as to why my complaint was rejected while theirs was accepted. If additional context or clarification is needed regarding my case, I am happy to provide further details to facilitate a resolution.

sorry for interrupting, what amount is it about?

Hello,

Thank you for raising the question here.

I'm sorry, but I have no access to the internal details of any complaint. I can actually see the same complaint threads as you do. Being a forum admin is secluded from being a complaint mediator for me.

Yet, in this case, it seems pretty clear. Follow my logic, please:

You stated that "I explicitly stated that all my activities were limited to sports betting" so, I'd say the explanation you got was very sufficient: "Unfortunately, we do not have a branch that deals with sports betting complaints at this time."

In case the sportsbetting is involved, it is up to the Complaint Team to define whether the case will be accepted. Meanig, whether Casino Guru as a company without a sports betting branch has a chance to define and protect casino fair play.

Frankly, I do not think I will be much of a help in this situation.

ATTENTION THOSE ARE THE LAST 2 EMAILS AFTER 2 MONTHS OF DELAYED PAYMENT FROM THIS SCAM CASINO . IM STARTING A GROUP LAW SUIT TO THEM WHOEVER WANTS TO JOIN CONTACT ME . THEY OWE THOUSANDS OF EUROS TO MANY PLAYERS BUT WE WILL PUT END TO THIS 

Make sure to post your progress here, please. While I will try to stick with your complaint here. Or with all the others, this is getting intense,...

the legal lawsuit is starting against YBets casino , if everyone is owed money don’t hesitate to contact me I found ways we can end this situation and take our money , they still ask for whatever you imagine , those scammers have no mercy and they don’t pay anyone , as I see day by day complaints are rising . But we can end this and turn this casino off

I hope you will manage to unravel it and get the money somehow. Could you inform us at least partially about how the lawsuit is going? It would be appreciated by the other players.

Hey Jaro and Radka,

Is this still a Fair Casino?

Im Sorry I cannot help not trolling as this is a blatant lie on behalf of Casino Guru.

You guys have some explaining to do regarding your casino evaluations and badges of Fairness. 😂

I have to agree with Wilder1999 here. Based on my experience with Ybets, it really feels like things are going downhill fast for this casino. The delays in processing withdrawals are getting ridiculous—personally, it’s been almost a month for me—and the excuses they provide ("game provider reviews") come across more like stalling tactics than legitimate reasons.

Despite Casino Guru ranking Ybets as a "Fair Casino," the growing number of complaints about withdrawal delays and contradictory communication says otherwise. (How many complaints are on the list now?) It honestly feels like they’re trying to stay afloat by dragging out payouts, hoping players get frustrated and lose their winnings.

This makes me seriously question the criteria used for casino evaluations. I’d really like to hear an official explanation from Casino Guru about how Ybets still qualifies as "fair" under these circumstances. I signed up there specifically because of the high rating here.

Players deserve transparency—not just from casinos but also from the platforms recommending them.

Hello,

I think I mentioned in a different thread that our Complaint Team colleagues have warned us that the volume of complaints has dramatically increased. The fundamental idea is still the same, though: all of these complaints will have an impact on the Safety Index, which will only have an impact on the badge once the procedure is complete.

So for now, something is definitely happening, and we are waiting for the outcome.

The more complaints collected, the better.

Hi there.

I agree with you. Such situations are precisely the reason why we do not hide complaints and also motivate players to share their experiences on the forum.I believe my previous posts, and the fact we are talking about it here will give you some sort of transparency, I hope.

Since neither we nor the players have been informed that such a change in direction is imminent, our specialists will take action as soon as they are aware of the gravity of the situation, which is demonstrated by open complaints. In order to address the complaints, they will also, as far as I can tell, attempt to contact the available casino contacts to look into the situation on various grounds.

Since no one seems to know what has happened, we have to try to find out.

I'm very sad that this is happening as I've been an online gambler for many years. thank god today all the casinos have paid me but it's getting dangerous to play in online casinos frankly.

Forums like this should have more responsibility and not just want to receive membership ... They receive a lot of money from memberships and if, for example, in the case of this casino they consider it fair, they should also be responsible for non-payment.

I'm sorry, but the publicity comes from you and you help casinos like this to cheat people, so you have a certain degree of guilt.

Don't get me wrong, but that's what I think.

We are entering a new phase where those who publicize scams are also responsible. So don't be surprised if you start getting sued too

We here at Casino Guru purely inform our users regarding all the online casinos and always try to keep the fairness when it comes to the online gaming.

There is no fee for any membership here, and we even offer our complaint resolution center without any cost. As you may know by now. Right?

So, I really don't understand your point here.

We will surely continue to help whenever it is possible, and none of our users will pay for our services. So, there is no need to get any abusive, I believe.

It's not about being abusive, it's about being a reality. Any forum or platform that advertises and earns income from it (affiliates) must start to be held responsible for any misinformation they provide about a particular service / product.

Which we are, and for the very same reasons, we just do not act in accordance with every opinion, suggestion, advice, and so on, because it is not just impossible but also against the responsible approach. I understand that for you, the player, our level of responsibility is pretty low because we get paid. In my opinion, this is just a generalization of the fact that every action needs to be precise and supported by a decent level of information to be accountable.

As soon as the complaints are processed, our colleagues will be able to act in accordance with the findings. I view this as a clear, transparent, and responsible approach.

Don't take this as an attack, it's not.

Just as an online casino player, maybe because I was lucky enough to be rich, I didn't have any money problems, but many people have problems because of gambling, so we all have a responsibility to prevent any gambling problems. In addition, forums like yours must be very careful when indicating a fair casino, which is the opposite and thus harming hundreds of people.

That's why I left my comment on this.

Best regards

Hi!

I understand that and accept that without hesitation. I would like to add that people with such an attitude for prevention and care have a special place in my heart.

On the other hand, we hold a great deal of responsibility towards players, which is, on the other hand, limitating. Simply put, we can't afford to lose credibility by reckless action. For instance, many complaints have been resolved through casinos willingness to cooperate. So, if we become crusaders instead of mediators, we may lose the chance to help resolve disputes. I can assure you we try to maintain the balance in everything we do. And I perfectly understand it may seem like a weakness considered from the players perspective.

I also didn't mean to be overassertive. I guess I failed again.

Have a good one!

WOW.. I was going to deposit here because of the rating, I have been almost bawled out on here for not checking the rating on casinos I have deposited to and have problems with and they have low ratings. Now i see all the comments on the casinos I am looking at like this one with high ratings and it seems people are having the same problems I had and have with the low rating ones... So what the heck do I do/we do , what good is this platform anyway?