Ybets Casino - general discussion (page 17)

We have been informed about the excessively high amount of complaints submitted against this casino, and I fear we have to wait for some conclusion of what has been happening. I understand this is not how things should be...

I am writing to seek clarification regarding the rejection of my recent complaint, submitted on December 11, 2024, concerning missing funds after a series of sports bets. In my case, I explicitly stated that all my activities were limited to sports betting. Despite this, my complaint was rejected with the reasoning: "Unfortunately, we do not have a branch that deals with sports betting complaints at this time."

I have since come across a similar case involving a user referred to as "tm36," who raised the same issue—missing funds exclusively related to sports betting. Based on the information available, their complaint appears to have been accepted by your team, despite the similarities in our cases.

Given the apparent parallels between these two situations, I kindly request an explanation as to why my complaint was rejected while theirs was accepted. If additional context or clarification is needed regarding my case, I am happy to provide further details to facilitate a resolution.

sorry for interrupting, what amount is it about?

Hello,

Thank you for raising the question here.

I'm sorry, but I have no access to the internal details of any complaint. I can actually see the same complaint threads as you do. Being a forum admin is secluded from being a complaint mediator for me.

Yet, in this case, it seems pretty clear. Follow my logic, please:

You stated that "I explicitly stated that all my activities were limited to sports betting" so, I'd say the explanation you got was very sufficient: "Unfortunately, we do not have a branch that deals with sports betting complaints at this time."

In case the sportsbetting is involved, it is up to the Complaint Team to define whether the case will be accepted. Meanig, whether Casino Guru as a company without a sports betting branch has a chance to define and protect casino fair play.

Frankly, I do not think I will be much of a help in this situation.

ATTENTION THOSE ARE THE LAST 2 EMAILS AFTER 2 MONTHS OF DELAYED PAYMENT FROM THIS SCAM CASINO . IM STARTING A GROUP LAW SUIT TO THEM WHOEVER WANTS TO JOIN CONTACT ME . THEY OWE THOUSANDS OF EUROS TO MANY PLAYERS BUT WE WILL PUT END TO THIS 

Make sure to post your progress here, please. While I will try to stick with your complaint here. Or with all the others, this is getting intense,...