Withdrawal problems at locowin

Good afternoon dear community.

Well, I made a deposit at locowin a few days ago, deliberately without a bonus.

In fact, this time I was able to achieve an amount a little over 5000 euros and then requested 2 payouts in the amount of 2000 euros, now I am waiting in vain for any email from the casino, be it the confirmation that I have requested the payout or at least a request for Verification, nothing. Live chat doesn't answer me for whatever reason. The reason that I am opening the post here is that I have researched here in the forum and have now seen several times that the casino is sometimes very dubious when it comes to withdrawals ... what a shame. Maybe someone here can help me.

Miguel

Hi, so if I understand it correctly, your account isn't verified yet. You just won, requested the withdrawal and the casino doesn't communicate with you? What's the exact problem with the live chat?

Hey, sorry for the missing info.

So I won on October 12th and also applied for the payouts there, I am not yet verified because I have no option to do so on the site and have not been notified or told that I can do it or, if so, where. So payment has been requested for 2 days and I sometimes hang in live chat for 30-40 minutes and nothing happens ...

Alright, please, contact them again via email and wait until Monday. If you don't get any reply back, I can try to contact them on my own and we'll see if it helps.

Dear Daniel, the payment has just been sent out, thank you very much!

Sounds good 🙂 let me know when it reaches your bank account.

Was in the bank, there is money 👍🏻 Many thanks to Casino Guru!

Then I hope you enjoyed the weekend 🙂

Dear Daniel

Can you help for me too? I've been waiting for my payout for more than a week?

Hi szchristian, sorry to hear you have an issue with withdrav.

I can see this casino already has a questionable reputation, so I think you should wait for a few more days. Sometimes it takes even several weeks for the casino to take an action, please be patient.

Otherwise, I would recommend you to submit a complaint against the casino, you can do it here. Do they still communicate with you?

Hello Radka

Yes, you are still talking to me.

But I need this money.

Complaint submitted, good. I understand you want the win, therefore keep asking casino's customer care. As I mentioned for casinos with questionable (or worse) reputation score it's usual that player waits far longer than you do now.

My question remains, does anybody from casino communicate with you, please?

Yes, I can communicate with the casino using live chat.

That's a good sign! As you were advised by community member who already solved the very same problem in the past, please try to contact MGA, as he did. Plus, keep an eye on the complaint you posted today.

Thanx

I'll try it

Same problem, won 2500€ out of 10€, sounds unbelievable but is true.

I'm also a little worried about my money getting there...

Radio silence since verification mail

2500€ out of 10€? What did you play? 😲 Did you have few higher winnings or just one?

Had a code of 10 € gift received. I deposited it just for fun, without a bonus!

Worked up to 5 € 3000 € came out on different missions, then nothing worked anymore.

It's really unbelievable, hopefully I'll get my money too.

Yeah, I'm also curious if you get it all. Let us know here how it's going to develop.

Definitive.

So far since the verification mail there has been radio silence.

How much time should I leave until a complaint is lodged?

If that doesn't work despite the rules being followed, then such operators should be locked away.

And especially not with top ratings at gamble.de etc.