Withdrawal problems at locowin (page 3)

What do you need? I've been paid more than 15 times without any problems.

Hello, I have a problem with Locowin. I have a withdrawal that was confirmed and, according to the casino, was transferred via instant bank transfer. The money should therefore be in my account immediately. In the past, the money was always there instantly. This time it wasn't, so I think they didn't transfer it. After several emails and back and forth, they refuse to give me any details about the payment provider or show me a transaction confirmation. Now my messages are being ignored or forwarded to AI.

Can someone please help me here? It's about 900 euros.

Hello. I imagine this is a very frustrating situation. If I understand correctly, the casino says the money has already been sent, but it hasn’t arrived, and they haven’t provided a transaction ID or any other reference your bank could use to trace it. Is that right?

I’m not sure how long you’ve been waiting, but I understand your concern. If the casino is certain the payment was sent, I would expect them to help you obtain the transaction details. The fact that nobody has been responding lately doesn’t offer much reassurance either.

Could you tell me when you requested the withdrawal and when the casino marked it as completed? I’d really like to help, but we give casinos 14 full days from the withdrawal request to resolve payment issues themselves before our mediators can intervene. That’s why I’m asking about the dates.