Wisho Casino - general discussion (page 2)

Hello,

I'm made a complaint you you look at it please

Michael Ganim

Hey!

I have sent in everything they request all transactions in terms of where they come from employment contracts, salary spec etc have 4632 euros there. They have shut down my account and reported me to AML anti money lundery. I have nothing to hide my money has evidence. How were you? Did you get your money in the end? Can you report them to any gaming institute in Estonia?

mvh Daniel

Hello,

I checked your complaint - well, this casino has strict policies but I think that if you cooperate, the necessary documents will be approved.

Your withdrawal is not being delayed, you just have to pass the KYC (know your customer) verification first.

Maybe you should learn more about how casinos work, try our guide section 😉:

https://casino.guru/introduction-to-online-casinos

https://casino.guru/academy/course/customer-support-essentials - the registration process and the KYC procedure are both well explained in this course, don't mind it's meant for the customer support role, the important thing is that this course can help you better orient in those topics for free.

It's great to hear you managed to get so huge amount of money back from the casino. Could you please update your complaint as well and inform Petronela about the recent development?

Yes, of course I do. I'm so glad I got the money from them. I have expected them not to pay a single penny. I had a basis for everything in my account so they had no choice but to pay out. Time for a party I think ❤️❤️🙏🌹

I also add Wisho casino is the best

Always love to hear such good news! 😊

What would you do now? Will you try the next casino or are you staying?

I stay and love Wisho casino only winter that applies ❤️

In this case I wish you a great fortune 🎰 🙂

Come check the forum and share some news.

If you read farre1981 review you will see that he has the same problem i have. The start to ask so many strang questions. Its like they are gathering information to hack/ or scam you. After i handed them all my docs they started to ask for some really strange documents. Thed docs i sent was way more than they needed in the first place.

This is out of AML scope.

"they now want the company’s shareholder document. Where all personal information is for each owner."

Even if they now are accusing you for company fraud/AML they should hand this over to the police.

They engage in fraudulent activities. They collect information and documents about you as an individual for the purpose of using for something ...

The same thing has happened to several of us.

Hello Michael,

would you mind answering Petronela, please?

Just click this link: https://casino.guru/wisho-casino-player-s-withdrawal-has-been-delayed

Let's see what Tomas has to say about this issue, he now takes care of your complaint.

I think honest casinos do everything to fulfill the AML procedure correctly, it's up to the casinos to prove that all is correct, so they put much effort into this.

Total rigged casino, has deposited 50 deposits, of which SEK 300

Did not win a single shit in just a few days

Seems just to be streamers who are "lucky" hahah everything is so fucking rigged

Hello,

I understand your feeling but allow me to mention that your strong language is not necessary.

I suppose you played slots. Did you check the RTP and volatility? It's crucial to understand how slots work and keep the RTP and volatility in mind.

If you want to know more, please check our guides:

RTP

Slot Machines

WISHO CASINO WARNING I want to warn everyone about this scam site. They collect information that is unreasonable, while at the same time they refuse to pay back one's own money. They invade people's privacy by demanding documentation to which they are not entitled. Wisho casino should be reported and banned from the European market immediately.

Hello,

I guess that it would be good if you could provide more details.

I feel that some sort of complication associated with the account verification may be involved.

Can you explain what has happened?

Hello, for over half a year I have sent documents that prove my identity, account statements for a whole year, address verification, driver's license, tax authority, pension certificate, electricity bills, rent statement, pdf files of individual account transfers and so on. none of what I sent is approved by them, and with the same document I have been approved by all casinos in Europe. they repeat the same requirement for verification, when I sent in detail my account transfers, they require me to explain what bg deposit is? bank giro deposit this is not reasonable. they refuse to transfer my money back even though I demanded that they send back my money and close my account, they don't do it. surely this cannot be legal for a casino to block your account without repaying the money that is yours. they request me to send information that is not reasonable. I want to warn about this casino company.

Hello there,

so If I'm getting this correctly, your documents are not accepted by the casino, furthermore, the casino asks for some clarification about the deposit, so you decided to ask the casino for the deposit refund - am I correct?

Do you know what seems to be wrong with the documents? Has the casino explained this to you?

I feel that the KYC is about finding a way to understand what the casino wants and what you can provide, can you try to collaborate with the casino further on that?

Passing the KYC is crucial, I'm afraid.

Hello, I have submitted documents for over six months, the same documents have approved me at all casinos in Europe. driver's license, Tax Agency, electricity bill, pension certificate, bank statement for the whole year, credit card, rental report, what else can you send? First they request account statements for 3 months, then they request account statements for 6 months, they request that I hand over account statements for my private bank loans, explain why I had to borrow money from my friends, or explain what bank giro deposit is? What do I use my money for? I send documents and then they request that I send more documents. It feels like it repeats itself all the time. At worst I will contact my bank for help as I suspect this is a fraud issue. Never experienced anything like it.