Wisho Casino - general discussion

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Hi, my name is Jonny

I have problems with wishocasino.com I have my money with them on gaming account, they stopped my account game until they verify me, I sent everything they needed but still they demand more and more what is the money I have and where from and they want paper on everything, this is the first time I experience such a situation that I have played at many many casinos, they can close my account if they want, just that they send my money back

I hope you can help me with this

my email registered with wishocasino is

mvh Jonny

Hello Jonny,

I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.

If you still struggle I would suggest submitting a complaint.

hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.

Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.

I'm sure you ask about the reason, right? What did they tell you, please?

Dear Jonny,

please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.

I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.

Just click this link and proceed: https://casino.guru/complaints/create

exactly the same problem, they did not do this even in the beginning. They let me lose a lot of money only then they blocked my account in the middle of all the shit. Bluff site. Should not be allowed to run the casino.

This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.

Any person who has experince in kyc and AML know that this is not how to do this.

I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.

Hello,

I just want to know if you got your money? Did you have to report them for that?

can you answer are you kind

michael G

Hello,

I do not think so. 🙁

Just check the complaint here:

https://casino.guru/profile-complaints/123332/swedenpfc

Hi I have not received my money yet, do you have the same problem?

Hello,

for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.

hello from 03-06-2022

not received my money. Sent in work certificates and extracts from my account etc. Incredibly bad treatment. Those who do not care if they take my money. They really have a 0% interest in helping me. Idiots !!!!!

i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.

One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.

Hello,

as I understand correctly that they have approved your withdrawal for money but they do not pay your money?

Sadly, It's quite a long verification process 🤔

Hello,

I can see you have already submitted the complaint - good.

So what was the reason for blocking your account, please? Did you get a statement from the casino?

Share some screenshots or emails, it could be useful.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂