Wisho Casino - general discussion (page 3)

Hello,

even though I am not certain what is happening, it seems like sort of an anti-money-laundering check.

From time to time the casino system simply picks up some random accounts and those must undergo another level of verification. Or the casino has some doubts about the origin of the funds you used to play with.

Some casinos simply want to verify accounts every 6 months or so.

No matter what, I would personally not consider your past experiences now, because you have to face this situation, and cooperating is always the easiest way. Casino just doesn't have the luxury to invite you for visit and go through all the documents personally with a detailed explanation, would be great but that's impossible.

This casino has a very good reputation, so I'd like to believe that there is a reason why you are asked for so many documents.

If you still feel that you can't solve the situation yourself, or have doubts, you can try to contact the licensing authority for more details about what exactly is the Estonian-licensed casino supposed to ask the player for.

What do you think about that?

Hi I need to warn people about a horrific experience I had with this casino group! 

After requesting a withdrawal and verifying my account I got an email saying it would be processed instantly and in certain situations up to 24 hours .

I now see that my withdrawal for 702€ has been rejected I wrote to support and they replied that I I have mistyped my payment information on the withdrawal page?

Now I am getting worried! Because I screen recorded my session I went back into my photo library and checked my video quickly finding out that what the casino told me was blatantly wrong I copied my details from my bank app leaving no mistake for errror. 

Next morning I wrote support again and now I am told that the other agent was a newly hired agent that made a mistake by telling me that I mistyped my payment information

Then he tells me that wisho casino currently have issues with users withdrawing back to their cards?

Okay now what’s next excuse now??

(Update) now they Said they identified the problem and that I should make a deposit to with skrill and withdraw with skrill.

Ideposited 20 euro with skrill and quickly verified my skrill account 

Now they say new problems have caused problems with my skrill withdrawal?? ARE YOU FREAKING SERIOUS!!!’

1. I WAS ACCUSED OF TYPING PAYMENT INFORMATION WRONG

2. NOW SUDDENLY ITS A PROBLEM WITH CREDIT CARD WITHDRAWAL FOR MULTIPLE CUSTOMERS

3. NOW THEY TELL ME TO DEPOSIT WITH SKRILL ONLY TO LOCK UP MORE OF MY MONEY .. (720€)

I signed up this site after reading the supposedly high rating on casino-guru and ask gamblers 

If you look at player’s reviews at ask gamblers the comments and ratings look very trustworthy (not sarcastic)

I don’t know what to believe anymore 

but I have been told that I should wait 12 days before submitting my documentation 

I have been treated unfairly and have video of every bet transaction and dialogue..

I would never accuse them of scamming because maybe they are right?? Maybe there is some technical difficulties delaying my withdrawal.. but this is a maybe bit to shady for my liking.

Will update soon if they somehow figure out to pay my winnings.. but I might never see my money again 

The thing is they have reverted my withdrawal 6-7 times it’s almost feel like they want you to spin your balance but then again what do I know?? 

They won’t give me my money but at least they are sorry and of course "here you go my friend here is 100 free spins with 0.10 bet size for the inconvenience… and we hope you have a sunny day

A SUNNY DAY???? A SUNNY DAY????

If they do comment this posts they might accuse me of breaking some terms or gaslight me for telling about my experience 

But in the end at least i stood up to myself

And fought my case

When the first support member accused of something false I knew this would be a long fight 😫😫😫 

I just wish people could be trustworthy and treat each other with care but unfortunately those time a long gone .. 

I will never play here again even if I get my funds and I think they know that too

Why would they give an annoying customer that keep contacting support for information about the whereabouts of their money ? 

Well..they have the power to not give me my money without any consequences so why would they??? I just hope there is some beautiful angelic person in the financial department that decides to process my withdrawal..  

PROOF OF ADRESS ( FULLY VERIFIED)

PAYMENT CARD ( FULLY VERIFIED)

SKRILL ( FULLY VERIFIED)

Well, let's see how the casino handles the situation on a sunny day - sorry, quite funny, right?

Anyway, if anything else goes wrong, update the complaint, please.

UPDATE 5/4

after denying my withdrawals many times for a different reasons they asked me to deposit 20 euro with skrill and then try to withdraw like I mentioned in my complaint!

but now it seriously takes a turn for the worst!!😫😫😫😫

TODAY 5/4

11:19 CPH TIME

a guy who I believe to be a team leader for the support staff

**** (support) wrote

" Dear Player"

"we have detected and "FIXED" the technical error so your withdrawals requests has been cancelled

unfortunately, due to a technical glitch, your a skrill account has been disconnected from player account.

and in order for the financial department to process your payment again we ask you you make another skrill deposit of 20 euro to reconnect your skrill with player account once again.

please request a new withdrawal to your skrill account again after a successful deposit - now everything should work fine"

"In addition, the loyalty team will find a way to reward you for the inconvenience"

KEEP IN MIND THAT THE CASINO HAVE REQUESTED ME TO DEPOSIT 20 EURO ON 2 DIFFERENT OCCASIONS ONLY TO HAVE MY WITHDRAWALS + THE MONEY FROM SKRILL DEPOSITS LOCKED AFTER THEY HAVE TOLD ME TO THE TECHNICAL ERROR WAS IDENTIFIED AND FIXED

Seriously who operates this way ??? I have never experienced anything like this before ??

Everything I have stated is absolutely true and I can back up every single statement with evidence.. screen recording of every dialogue and bet transaction and they are also aware of this but apparently they don’t care…

can someone help me get my funds?

i would kindly appreciate any assistance I could get.. I feel honesty horrible

I am a 22 year old boy and I personally feel like the casino is making me doubt my own reality, sanity and perception of the situation🥹

whenever I call them out on their behavior they just tell me sorry and I will be contacted at a later time

I need help from a mature kind human with good morals ..

i signed up to this site after seeing the high rating on casinoguru only to have the worst online casino experience ever..

Thank you so much - kind regards Mitch

Hello Mitch!

Where should I start? I'm sure you're perfectly sane.

Obviously, the casino is fighting some technical issues, sadly the solution is inconvenient at best.

Normally, when you switch to another payment option, you're asked to make the minimum deposit - it serves the verification purpose only and makes the Skrill method in your case registered under your casino profile. The way I see it, this previously made registration was somehow lost. Well, have no clue how could that happen. The question now is: is this second deposit going to work?

Well, I'd say there's only one way to find out.

The good thing is the casino is still in touch with you and suggests a solution - no matter the "quality" they communicate.

You know, casinos with lower ratings sometimes do not respond at all.

I'd love to help you, and I am suggesting a complaint. But I also must add the complaints serves to support fairness, our team is not capable of solving the casino's technical issues.

I leave the decision up to you, use this link if you feel the complaint is what you need.

Keep us posted about the progress, so other players find the whole issue right here in this thread.

The issue was resolved yesterday when I received the payment.

Thanks for your response I really appreciate it.

I have updated my complaint (solved)

Really? Thank you for such positive news, and for updating the complaint, of course.

Luckily, you'll never need our help again. Though sharing any interesting hints about casinos here on the forum can't hurt - am I right? 😉🙌

I have deposited on wisho 22/5 with skrill, money never arrived to my balance, on their Sister casino winnerz 23/5. Same Thing. On trickz 24/5 same Thing.

Skrill says wisho and their Sister casinos has recieved the payment but after 4 days the answer is still "finance is looking into it" they have gotten reference number from skrill, transaction number and pictures. So it should not take more than a few min, maybe a few hours to fix. Over 100 hours. I will never deposit on wisho again.

Their is No reason, No explanation, No time frame. Just "finance is looking into it"

Horrible way to treat your customers!

Oh, I'm so sorry. I see you did the right thing and asked the payment provider if everything left your account. I guess it shouldn't have taken that long, and since you didn't get any updates it's not very comforting. Obviously I would wait for a while to see if anything changes and if not then I would file a complaint with us and we would try to help, although in cases like this it is difficult because the casino or payment provider has to sort it out. 

However, I will be here if anything changes or you get nowhere. I hope it gets sorted out. 

I played at wisho.com casino and made a withdrawal of 450 euros but it says "pending" and it's been 6 days now and when I ask the agents in the chat they keep saying different things like "we have problems with payment providers" it will be resolved as soon as possible but nothing happens. I'm tired of this. Please help me

Hi, I understand that waiting for a week for a withdrawal is not the best thing to experience. However, if the casino is communicating with you and they have a problem with the payment provider, then you will probably have to be more patient. What method did you use to withdraw ? 

I would add that we give casinos 14 days to resolve everything necessary around the withdrawal, so if nothing changes and the issues are still not solved, then you can open a complaint with us and we will intervene. 

For now, I would wait where you get to in another week. 

Do you think you can handle it ? 

It does not make any sense, that they should have a problem with their payment provider. I cashed out 200 euro saturday the 15th without a problem. Were in my skrill account 5 seconds after pushing withdraw

I'm glad you got your money, but you didn't have to use the same payment method, don't forget that. It often happens in casinos that third party providers have some technical difficulties and the casino can't do anything about it.

Therefore, if this is the case, then the player will have to be patient and if nothing changes he has a chance to ask for help from us. 

Anyway, I would be happy if it would turn out the same way as it did for you and eventually the player would get his funds. 

We'll wait and see what he writes to us.

I won £300 3 weeks ago which I cashed out, it has been approved from Wisho's side they claim. But it is

the bank in between that has some problems, What don't I know? And that they are working on it. But Wisho doesn't seem to get any updates from or Wisho doesn't give it to us players. But am damn tired of sitting and waiting for the money now. and rotten information because you don't get any. What is happening and happening?! - How long do you have to wait? now you actually have to make sure to solve your problems so we get our Withdraws Approved!!

Hello!

I would like to sum things up before I jump to any conclusions, feel free to correct me if I'm wrong, please:

The withdrawal has been approved, and money has already been sent to your account. However, some issues with the intermediatory bank have occurred. At this point, it seems the casino is not able to resolve your problem. Did I miss anything?

Well, this is quite complicated, and In my opinion, you could use some help. If you agree, follow this link and submit a free-of-charge complaint. You don't have to be worried, it's quite an easy process.

We are here for your possible questions, just let us know.

Just Chatted With Wisho and the Guy i chatted with sayed this

"Sadly, there is still no update. There is a message an hour ago from the Finance Department, but they just let us know that there is nothing new and they are still waiting on the payment provider to provide them more information.

Wish I had better news regarding the situation, but I do not. - It is a bigger issue, there is a fair ammount of customers who had this happen to them, we are aware of all the situations and are making sure they will get it sorted as soon as possible. It just might take some time."

The positive thing from all this is that the casino seems to be trying to resolve the problem, in my opinion. So, if you feel that it is going nowhere, we'll be here waiting for you to file a complaint, as Radka suggested, if needed. Sounds good?

Please keep us updated about anything new regarding this.

Well i chatted with them again Today...This is the answer..

"We have not yet received any new updates, unfortunately. As I can see our finance department has sent your payment provider a speed-up request for this issue. We apologize for the wait time, however we are constantly looking for updates!

I will send a request to our Loyalty Team, and if there will be any additional rewards for your account - our managers will contact you as soon as possible!

​

I appreciate your patience!

I have sent the request for the team, and again we truly apologize for the long delay on this! We will contact you soon!

I understand! We will contact you shortly."

4 weeks and still havent got my Withdraw....

Even though I can see that the casino has a proactive approach, I would probably open a complaint. The wait is long enough and if it's a month, that's not quite right in my opinion and it would be a long time. 

We would see if we could help you get your money, although I believe that if the casino is trying, it won't take long. 

However, you would have a chance to be sure in the form of a complaint. 

How does that sound ? 

How whould you help me? First time i ever write here.

But yes,im tierd off waiting dont even now the real issue.Only saying they have problem with that and that all the time.

Sorry BTW its my new accont..Shemdez here!